Job Description

SUMMARY

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.

PRIMARY RESPONSIBILITIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train computer users when necessary.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.

REQUIREMENTS

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have any Microsoft or other technology certifications?

Education:

• Bachelor's (Preferred)

Experience:

• Windows: 4 years (Preferred)
• Active Directory: 3 years (Preferred)

Work Location:

• One location

Company's website:

• ww.econsortium.com

Work Remotely:

• No