IT Support Specialist

3 Days Old

Job Description

Job Description
Are you the go-to problem solver when technology hits a snag?
Do you love helping people, digging into technical challenges, and keeping systems running smoothly?
If so, this IT Support Specialist role is perfect for you!
APEX Placement and Consulting has partnered with a growing manufacturing company in Shelby Township looking to add an IT Support Specialist to their dynamic team. This role plays a key part in keeping hardware, software, and ERP systems operating efficiently while supporting users across the facility. Keep reading for more details!

What’s in it for you:
  • Competitive pay (based on experience)
  • Direct Hire position – you’ll be hired directly with our client
  • Full benefits package once hired:
    • Medical, Dental, Vision
    • 401(k) plan
    • Paid time off
  • Opportunity to support a fast-paced manufacturing environment and work on a variety of IT systems
  • Growth potential as the company continues to expand
What your day will look like:
  • Provide daily IT support to staff, troubleshooting hardware and software issues
  • Work closely with managers and departments to meet technology needs
  • Train end-users on hardware, software, and system functionality
  • Resolve helpdesk tickets and logged errors quickly and effectively
  • Monitor system performance across hardware, software, and networks
  • Update software, perform hardware upgrades, and maintain IT equipment
  • Maintain databases and ensure system security
  • Document procedures, perform diagnostic testing, and track performance metrics
  • Stay current with IT trends and emerging technologies
  • Develop Power Apps to automate repetitive tasks (SQL and Power BI experience a plus)
  • Maintain and administer the PLEX ERP system
  • Perform additional duties as assigned
What we are looking for:
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 3–5 years of IT support experience
  • Strong communication and interpersonal skills
  • Excellent troubleshooting abilities and a customer-service mindset
  • Solid understanding of hardware, software, and networking
  • Experience with IT helpdesk/ticketing systems
  • Knowledge of database maintenance and system security
  • Ability to train users and prioritize tasks in a fast-paced environment
  • Power Apps, SQL, or Power BI experience is a major advantage
  • PLEX ERP experience preferred
  • Manufacturing or automotive industry experience is highly valued
  • IT certifications (CompTIA A+, Microsoft) are a plus
  • Ability to pass pre-employment screenings
At Apex, we actively encourage applications from underrepresented groups.
Your unique background and perspective matter to us. Even if you don’t meet every single qualification, we encourage you to apply if you believe you can excel in this role. We're excited to see what you can bring to the team!
Apply
Location:
Shelby
Category:
Technology