Responsibilities : Provide exceptional phone-based support, triaging and resolving issues efficiently

Log and track all incidents using a call tracking system

Investigate, diagnose, and resolve hardware/software problems

Support enterprise-level systems with professionalism and urgency

Educate end-users and provide detailed, accurate documentation

Maintain high first call resolution rates and meet service KPIs

Qualifications: 2–5 years of technical support experience in a fast-paced environment

Strong communication and customer service skills

High school diploma or GED required

Proven ability to troubleshoot issues and provide timely solutions

Ability to work independently and under pressure

Flexibility to work variable shifts as needed