Position Summary The Inside Sales Representative is responsible for driving revenue growth by managing inbound inquiries, generating quotes, and supporting customers with service, maintenance, retrofit, and new construction needs related to commercial gates, doors, and access control systems. This role works closely with service, estimating, and operations teams to ensure timely, accurate proposals and a high level of customer satisfaction. Key Responsibilities Sales & Customer Engagement Respond to inbound calls, emails, and online inquiries for service and project requests

Qualify customer needs and recommend appropriate solutions

Build and maintain strong relationships with contractors, property managers, and end users

Follow up on leads, proposals, and open opportunities to close sales

Estimating & Quoting Prepare accurate quotes for service, repairs, maintenance agreements, retrofits, and small projects

Review plans, specs, and customer requirements for bid opportunities

Coordinate with field technicians and estimators for scope verification and pricing

Ensure proposals are submitted timely and professionally

Account Management Manage existing customer accounts and identify upsell/cross-sell opportunities

Promote preventative maintenance agreements and long-term service contracts

Maintain regular communication with key customers to drive repeat business

Coordination & Support Work closely with dispatch, service, and installation teams to ensure smooth job execution

Communicate job scope, timelines, and customer expectations internally

Assist with scheduling and project handoffs as needed

CRM & Administrative Maintain accurate records of leads, opportunities, and customer interactions in CRM

Track sales activity, pipeline, and forecast updates

Assist with reporting and sales performance metrics

Qualifications 2+ years of inside sales, customer service, or estimating experience (construction or service industry preferred)

Experience in commercial doors, gates, access control, or related trades is a strong plus

Ability to read basic plans, specs, or understand technical scopes is preferred

Strong communication, organization, and follow-up skills

Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word)