Responsibilities:

• Defines and documents best practices and strategies regarding application deployment and infrastructure maintenance.
• Provides guidance, thought leadership, and mentorship to development teams to build cloud competencies.
• Completes assigned tickets related to cloud services.
• Works with systems and database administrators to implement cloud architectures that utilize industry best practices.
• Deploys and configures technologies and corresponding software.
• Implements cloud technology policies, and procedures for disaster recovery and archives to ensure effective protection and integrity of storage appliances and stored data assets.
• Establishes appropriate end-user access control levels for stored data.
• Performs tasks necessary to fulfill service level agreements with end-users regarding security, and availability.
• Reviews and deploys cloud system releases and vendor-supplied patches according to best practices.
• Follows change control, incident response, and testing processes for modifications to cloud technologies and software.
• Anticipates, mitigates, identifies, responds to, and resolves issues with cloud, storage access, and data retrieval.
• Research and makes recommendations on cloud products, services, and standards in support of procurement and development efforts.
• Monitors, analyzes, and predicts trends for cloud infrastructure performance, space allocation, and data growth to recommend enhancements to the IT storage team.
• Maintains cloud systems support and architecture documentation.
• Works off hours to provide support for cloud services administration.
• Provides regular status reports on an agreed upon period of time.
• Performs other job-related duties as assigned

Qualifications:

• Bachelor’s degree in computer science, information technology or other related field
• 4 to 6 years working with network/security concepts as well as system performance configuration, or an equivalent combination of education and experience.
• 4 to 6 years of Microsoft cloud services experience in a professional environment including but not limited to O365, SharePoint, MS Teams, Exchange.
• Intermediate knowledge of Salesforce and ServiceNow.
• Intermediate knowledge of O365 including Rollout, Upgrade, and Support.
• Intermediate knowledge of Azure Cloud Services, which includes Transition, Migration, Architecture, Support and Rollout.
• Intermediate knowledge of cloud virtualization platforms like VMWare vSphere, VMWare Realize Solutions, Microsoft VMM, Windows Azure and Amazon Web services platforms.
• Intermediate knowledge of Microsoft Access Identity Management including Azure AD, ADFS and SSO.
• Ability to analyze, troubleshoot, and provide solutions for technical issues demonstrating strong problem-solving and technical skills.
• Ability to handle multiple tasks and have proven experience in organizing, planning, scheduling and be able to execute high profile projects.
• Ability to work successfully in an environment with minimal direction.
• Ability to prioritize and execute tasks when under extreme pressure.
• Ability to handle changing work priorities in a fast-paced environment.
• Ability to work across lines, both within IT and outside IT; approachable and willing to receive input and constructive feedback.