Select how often (in days) to receive an alert: At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them. When YOU grow, we grow. Get to know us and join our teamas Implementation Project Manager Job Function: Sales Location: US Work Location (for field-based positions): Baltimore, MD, US; Philadelphia, PA, US Work Flexibility: Field-based Pay Range: $79,500 - $126,900 Job ID: 4544 Implementation Project Manager Location: Regional (Field-Based) must reside in Philadelphia or Baltimore | Travel: up to 80% Are you passionate about delivering world-class customer experiences and driving complex technical projects to success? Join KARL STORZ as an I mplementation Project Manager (aka Customer Success Manager, OR1) and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects. What Youll Do Lead planning and execution of OR installation projects from start to finish Ensure on-time, on-budget delivery with minimal service issues Collaborate cross-functionally with Sales, Service, and Deployment teams Customer Success & Satisfaction Deliver comprehensive customer training and ensure product utilization Proactively gather and act on customer feedback to drive continuous improvement Maintain KARL STORZs #1 ranking in customer satisfaction Sales & Technical Support Partner with Sales on proposals, estimates, and customer deliverables Demonstrate technical expertise through low change orders and warranty service tickets Stay sharp with ongoing training and certifications What You Bring Bachelors degree in Engineering, Construction, or related field or 5+ years of relevant experience 35 years in project delivery or consulting; 57 years in AV/IP technical roles Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired Proven ability to thrive in high-stress, fast-paced settings Excellent communication, leadership, and organizational skills Willingness to travel up to 80% and work flexible hours Preferred Technical Skills Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.) Experience in healthcare or medical device environments a plus Who we are: KARL STORZ is an independent, family-owned company headquartered in Germanys renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we createits about the lives we change, together. Why Join Us? At KARL STORZ, youll be part of a mission-driven team revolutionizing surgical environments. Youll lead with purpose, innovate with passion, and deliver excellence where it matters most in the operating room. Ready to make a difference? Apply now and help us shape the future of surgical care. #LI-CW1 MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too! Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child. 401(k)retirement savings plan providing a match of 60% of the employees first 6% contribution (up to IRS limits) Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement Fitness reimbursement of up to $200 annually And much more! KARL STORZ reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures. KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements. #J-18808-Ljbffr