Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Operational Execution of Quality, Risk & Compliance Initiatives

• Support the implementation of the organisation's Quality, Risk, and Compliance frameworks, ensuring adherence to standards, policies, and procedures.

• Conduct day-to-day activities such as audits, risk assessments, compliance reviews, and quality checks to ensure ongoing alignment with regulatory, contractual, and organisational requirements.

• Collaborate with business units to embed QRC principles into operational processes and ensure their consistent application across the organisation.

Quality Assurance Responsibilities

• Monitor the organisation's Quality Management System (QMS), ensuring processes are aligned with relevant standards (e.g., ISO 9001) and client expectations.

• Develop and maintain documentation such as Standard Operating Procedures (SOPs), process maps, and quality control checklists.

• Conduct quality audits and reviews, identifying areas for improvement and working with teams to address any gaps.

• Collect and analyse quality performance data, identifying trends and reporting findings to the QRC Director for strategic decision-making.

• Support the delivery of continuous improvement initiatives, ensuring a focus on operational excellence and client satisfaction.

Risk Management Responsibilities

• Assist in the development, implementation, and maintenance of the organisation's Risk Management Framework.

• Conduct risk assessments to identify, evaluate, and prioritise risks across business operations, projects, and programmes.

• Monitor risk mitigation plans, ensuring that agreed actions are completed within defined timelines.

• Maintain and update the organisation's risk register, highlighting any changes in risk status and escalating critical risks to the QRC Director.

• Provide input into business continuity planning (BCP) and disaster recovery strategies, ensuring operational resilience.

Compliance Monitoring and Support

• Ensure the organisation's operations comply with relevant legal, regulatory, and contractual obligations (e.g., GDPR, ISO standards, FCA regulations, health & safety requirements).

• Conduct compliance audits and reviews, identifying potential breaches and recommending corrective actions.

• Monitor regulatory developments and emerging requirements, ensuring internal policies and procedures are updated as needed.

• Support the preparation of documentation and evidence for external audits or inspections by regulators, clients, or certification bodies.

Reporting and Documentation

• Prepare regular reports on quality, risk, and compliance metrics, providing clear insights into performance, trends, and areas requiring attention.

• Maintain accurate and up-to-date records of QRC activities, including audit findings, risk assessments, and compliance documentation.

• Assist the QRC Director in preparing reports and presentations for senior leadership, clients, and external stakeholders.

Qualifications & Experience

Essential

Technical Expertise

• Quality Management Knowledge: Strong understanding of Quality Management Systems (QMS) and frameworks, such as ISO 9001 or similar standards, to ensure quality processes are consistently applied.

• Risk Management Skills: Familiarity with risk assessment methodologies (e.g., risk registers, control frameworks), risk mitigation strategies, and business continuity planning.

• Regulatory & Compliance Knowledge: In-depth understanding of legal, regulatory, and industry standards relevant to the organisation, such as GDPR, FCA regulations, ISO standards, or health & safety requirements.

• Audit and Investigation Skills: Capability to conduct internal audits, compliance reviews, and root cause investigations, ensuring adherence to policies and identifying areas for improvement.

Maximus Competencies

• Embraces Respect.

• Partners Effectively.

• Creates Innovative Solutions.

• Focuses on the Customer.

• Demonstrates Compassion.

• Takes Responsibility & Acts with Integrity.

Individual Competencies

Analytical and Problem-Solving Skills

• Data Analysis: Ability to collect, analyse, and interpret data related to quality, risk, and compliance metrics, identifying trends and potential risks.

• Problem Solving: Proficiency in diagnosing issues, performing root cause analysis, and developing actionable solutions to address quality or compliance gaps.

• Attention to Detail: A meticulous approach to reviewing processes, documentation, and performance metrics to ensure accuracy and compliance.

Communication and Interpersonal Skills

• Clear Communication: Strong verbal and written communication skills to prepare reports, policy documents, and training materials, and to explain complex QRC concepts to non-technical stakeholders.

• Stakeholder Engagement: Ability to work collaboratively with a variety of stakeholders, including operational teams, clients, and external auditors, fostering trust and cooperation.

• Influencing Skills: Persuasive and diplomatic in promoting quality, risk, and compliance initiatives, ensuring buy-in from stakeholders at all levels.

Organisational and Project Management Skills

• Time Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Project Management: Competence in planning and executing QRC initiatives, ensuring deliverables align with organisational goals and timelines.

• Documentation and Record-Keeping: Strong skills in maintaining accurate, organised, and up-to-date records of audits, investigations, and compliance activities.

Risk and Compliance Awareness

• Proactive Risk Identification: Ability to anticipate potential risks and propose appropriate mitigation measures before issues escalate.

• Compliance Monitoring: Capability to continuously monitor compliance with regulations and internal policies, escalating breaches when necessary.

Incident Response: Skilled in managing quality, compliance, or risk-related incidents, including investigation, reporting, and corrective actions.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

90,750.00

Maximum Salary

£

95,750.00