Consumer goods industry required

Find out if this opportunity is a good fit by reading all of the information that follows below. Customer Care Manager Onsite in Boston, MA Compensation: $80,000 – $90,000 base salary Leadership & Team Management Lead, mentor, and manage the Customer Care Team to ensure high levels of service, responsiveness, and professionalism Provide ongoing training, onboarding, and annual refresher training to Customer Care Representatives Develop and implement customer care policies, procedures, and best practices Establish performance goals and service standards aligned with company objectives Customer Service & Relationship Management Answer multiple phone lines and process customer orders as needed Respond to customer inquiries in a timely manner, including quotes, questions, and complaints Provide proactive follow-up and identify future sales or service opportunities Build and maintain strong relationships with new and existing customers through effective and creative communication Maintain accurate client accounts and customer databases Sales & Business Development Research and identify new account opportunities Make outbound sales calls to prospects and generate leads through cold calling, networking, and customer outreach Consistently promote and sell company products with enthusiasm and strong product knowledge Work closely with retail partners to ensure excellent customer care and provide training support as needed Collaboration & Strategy Partner with the E-Commerce Manager on new initiatives and digital customer strategies Work cross-functionally with internal departments to improve communication, processes, and customer outcomes Play a key leadership role in developing goals and strategies that support future company growth Data & Performance Improvement Utilize ERP systems and business tools to develop and implement xsgimln best practices Develop and enhance service metrics to ensure best-in-class customer care performance Analyze customer service data to identify trends, opportunities, and areas for improvement Qualifications 3–5 years of people management experience in Customer Service 7+ years total experience in Customer Service Experience in Consumer Packaged Goods (CPG) industry is a plus Strong communication, leadership, and problem-solving skills Comfortable working in a fast-paced, evolving environment Experience using ERP systems and customer service/business analytics tools preferred