Chicken N Pickle is seeking a Guest Services and Event Sales Associate to join its team. The company is described as a "rambunctious, multi-generational family that works hard and plays even harder". Chicken N Pickle aims to provide a supportive and meaningful work environment where all voices are heard and employees are offered mentorship and career growth opportunities.

As a Guest Services and Event Sales Associate, you’ll provide outstanding customer service in a fast-paced environment by answering incoming guest calls and assisting with a variety of inquiries about the venue, pickleball, events, etc. In this role you will have excellent verbal and written communication skills to ensure the Guests have an extraordinary experience. Working on nights, weekends and holidays may be required for this position.

Responsibilities:

Customer Service & Inbound Sales:

• Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Answer incoming guest calls across multiple Chicken N Pickle locations and assist with various inquiries about the venue, pickleball, and events.
• Direct calls that require assistance to the appropriate staff at each location.
• Provide outstanding customer service in a fast-paced environment.
• Manage inbound web event leads as defined with a sense of urgency, accuracy, and professionalism
• Book private events as defined from inbound calls, store level team back-up, and various sales campaigns
• Manage contacts in TripleSeat and follow up with inbound requests
• Identify opportunities for selling and upselling from inbound calls and web leads
• Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually
• Participate in testing environments and provide feedback to help form the CNP Call Center
• Be available to work a schedule conducive to call volume needs as defined and agreed upon
• Support the Property Events program by booking vendors, ensuring successful operational execution, managing BEOs, and helping maintain the playbooks

Event Management:

• Create, manage, and confirm event bookings with great attention to detail.
• Manage and maintain all required information on Banquet Event Orders (BEOs) for private events, pickleball reservations, and other event-related information as it pertains to the property.

Communication & Collaboration:

• Ensure local teams are aware of guests phone calls that require a follow-up and responses are handled timely
• Communicate with the Event Hostess and Event Manager on property event details, changes/updates to allow for successful event execution by Operations
• Maintain and ensure event BEOs have all the required information in a timely manner
• Communicate any changes/updates for any events to Operations to set them up for success
• Attendance in BEO meetings as needed

Core Values & Conduct:

• Demonstrate and support Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity, and Quality.
• Maintain a calm, even-tempered, and customer-focused demeanor.
• Demonstrate and support a culture of diversity, equity, and inclusion.
• Exhibit excellent self-accountability and maintain high personal standards of professionalism and conduct.

Requirements

• 2+ years experience in hospitality, restaurant or entertainment venue focus on events
• Ability to work in a fast-paced environment requiring multi-tasking and problem solving
• Excellent self-accountability for high personal standards of conduct and professionalism
• Flexible in approach; can readily adapt to business and team needs and changes
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

Benefits

Competitive Salary + Commissions on events

Medical, Dental & Vision Coverage

Life Insurance

401K with company match

Paid Time Off (PTO)

Discounted dining