Benefits:

Employee discounts

** Shifts Available ** Monday 4pm-10pm Tuesday 4pm-9pm Wednesday 3pm-10pm Thursday 4pm-10pm Saturday - option of midday or evening

Job Summary

We are looking for a customer-focused Guest Service Representative - Front Desk Attendant to join our team! You are the face of Jensen Beach Bowling Center, leaving both a first and last impression on all our guests. As the Front Desk Attendant, you will assist customers with checking in and cashing out, handle phone calls, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and customer areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

Greet every guest with a friendly welcome

Assist guests with familiarity of venue and ease of use of lanes and games

Answer phone calls and take messages accurately

Anticipate the needs of guests and build rapport

Respond to guest concerns and resolve them appropriately, escalating to management when necessary

Maintain accurate records of reservations & payment information

Ensure compliance with health and quality standards

Qualifications

Minimum age 21 preferred as Closing Shift

Familiarity with hospitality industry standards

Knowledge of front desk customer service, phone etiquette, cashier experience

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment

Punctual and Reliable

Able to stand for long periods of time & lift 20lbs