Location :

San Jose

Employment Type :

Regular

Job Code :

A161288

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Responsibilities

The high-performing Global Monetization Strategy & Operations organization provides business critical insights using data analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives. The System Strategy & Operations team under Global Monetization Strategy & Operations is responsible for standardizing processes, driving product adoption, user satisfaction and loyalty of our transaction platform, building relationships with regional cross-functional teams, managing market voice, and influencing the Product team with market feedback & insights. The System Strategy & Operations team is seeking a Global Product Marketing Manager to join us. The role will focus on client incentive systems and processes. You will work with the product team, sales and clients, finance team and other cross-functional teams to develop and activate the client incentive system. The ideal candidate must demonstrate strong global business acumen, a passion & vision for transaction systems, strong digital advertising and product positioning skillsets, exhibit excellent problem solving & analytical mindset and communication skills, be able to thrive in an ambiguous environment and have strong leadership to drive impact across cross functional teams for the business. Responsibilities - Product operations owner of client incentive system; settlement/payout process owner; - Incentive calculation: ensure the accuracy of incentive calculation results; - Policy translation: work with regional policy makers to translate client incentive policies or business needs into system requirements; identify system incentive auto-calculation gaps and create product requirements for system improvements; - Unify calculation methods: drive system calculation library adoption within policy makers, sales and clients - Process: standardize client incentive settlement/payout process and execute the process to ensure timely and accurate incentive settlement - System adoption: be the power users of client incentive systems and drive system adoption among key users, including sales, clients and finance via sales enablement, marketing content production, training development etc. - Oncall: Address both internal and external escalated system queries and explain calculation details to both internal sales and external clients - Dashboard: build client incentive dashboard to meet regional needs and promote the dashboard to target users

Qualifications

Minimum Qualifications: - 5+ years of working experience in the digital marketing, transaction, or internet industries with Product Operations responsibilities; or data analytics & strategy role or management consulting - Advanced analytical skills; ability to gather, clean, and structure data for analysis and modeling using SQL and/or programming languages (e.g. Python, R), and BI visualization tools (e.g. Tableau, Power BI). - Experience in business process design, optimization and execution - Experience in translating business needs to product requirements and driving system adoption Preferred Qualifications: - Ability to work cross-functionally with multiple global teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills - Excellent communication, presentation and analytical skills. Ability to build strong compelling narratives and ability to simplify messaging to resonate with different audiences - A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change - Have the overall planning and coordination ability, work proactively, and are willing to accept challenges - Knowledge and working experience in client incentives is preferred

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $128000 - $244889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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