Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. Job Description

Oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties.

As Front Office Manager, you will: Hire and term of all front office and night audit personnel Resolve guest complaints Oversee all phases of front office operation Produce room forecast Maintain operational budge Input payroll into Kronos Oversee training and development of personnel Take care of all emergency situations on property Act as manager on duty for the resort Review nightly audit to ensure accuracy To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications

Associate degree or equivalent from two-year college or technical school 3-5 years in a management role in the Hospitality Service is preferred Valid Driver's License Minimum expert level knowledge of Microsoft Office Word and Outlook Ability to work a flexible schedule including nights, weekends, and holidays Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information

Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs