The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.

Responsibilities: • Encourage and building mutual trust, respect, and cooperation among team members • Develop specific goals and plans to prioritize, organize, and accomplish work • Handle complaints, settle disputes, and resolve grievances and conflicts • Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results • Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met • Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates • Promote same day selling procedures to maximize room revenue and occupancy • Understand the impact of Front Office operations on the overall hotel success • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Encourage team members to provide excellent customer service within guidelines • Interact with guests to obtain feedback on product quality and service levels • Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills • Utilize interpersonal and communication skills to lead, influence, and encourage others • Advocate sound financial and business decision making • Demonstrate honesty and integrity, lead by example • Establish and maintain open, collaborative relationships with team members • Ensure recognition of team members is taking place across areas of responsibility

Requirements: • High school diploma or equivalent • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred • Previous Front Office management experience is required • Excellent verbal and written English communication skills, second language helpful • Ability to access, retrieve, and leverage information from the hotel PMS system • Ability to multitask and prioritize • Excellent problem solving and creative thinking skills • Ability to maintain the confidentiality of information • Strong leadership and communication skills • An aptitude for self-motivation • A can-do attitude and a hands-on approach • Strong computer skills • A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel • Effective listening skills to understand and clarify concerns from team members and guests

Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer . For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members