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Travel is required to other locations and employees must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required. Description

Position Summary

Travel is required to other locations and employees must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required.

Under the direction of the Branch Manager, employees in this position provide banking products and services to new and existing customers. Uses sales, relationship management and business development skills to generate and nurture business while maintaining a comprehensive understanding of consumer and business deposit products and related services. Adheres to customer confidentiality standards and regulations at all times. Assists customers in processing banking transactions. Customer Service skills are critical to this position along with sales skills that focus on customers needs.

Responsibilities

Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer transactions. Provides exceptional customer service. Identifies and acts upon sales and business relationship opportunities. Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies. Builds customer rapport in compliance with regulations and bank guidelines. Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs. Responds to customer inquiries. Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations. Performs supporting account file maintenance and completing mandatory forms. Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits. Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, Cash Recycler and Vault balancing and coin machine maintenance. Open, onboard, maintain consumer and business accounts. Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides. Provides customer assistance with new accounts, account options and error resolution. Assists customers with safe deposit access. Ensures that security procedures are followed. Maintains a complete knowledge of the banks product offerings. Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank. Understands and observes all Bank Secrecy Act requirements. Follows all security policies and use of security equipment. Attends mandatory training and completes online assignments for regulatory compliance as scheduled. Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities. Other duties may be assigned if necessary.

Qualifications

Experience

High School diploma or equivalent. Associates degree preferred. At least 1-2 years experience in a successful sales and service environment. Excellent communication, interpersonal, customer service, sales/business development and organizational skills. Familiar with PC technologies. Experience with COCC Insight a plus Able to perform basic math functions

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at The Village Bank by 2x Get notified about new Personal Banker jobs in Auburndale, MA . VP, Business Banking Relationship Manager III VP, Business Banking Relationship Manager III VP, Business Banking Relationship Manager III Business Banking Relationship Manager III Chief of Office / Assistance Chief of Staff Business Relationship Manager I- Officer Business Relationship Manager I- Officer Business Banking Senior Relationship Manager-Boston, MA Business Banking Senior Relationship Manager-Burlington MA Relationship Banker - Downtown Crossing Area, MA JPMorgan Private Client Relationship Manager Boston, MA Consumer & Business Banking Senior Relationship Banker, Somerville , MA Somerville, MA $52,500.00-$87,500.00 1 day ago VP Commercial Banking Relationship Manager - Boston Hingham, MA $100,000.00-$225,000.00 1 year ago Asset-Based Lending Relationship Manager Managing Director, Relationship Manager Business Banking Managing Director, Relationship Manager, Middle Market Business Relationship Manager Senior Acquisition- Vice President C&I Commercial Banking Relationship Manager Managing Director Relationship Manager Regional Banking Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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