Field Services Technician

Rural Telecommunications of America, Inc. (RTA) is an internet service provider dedicated to providing affordable gigFAST® internet, TV, and phone services to America’s rural communities. We offer opportunities in various business areas that will challenge your skills and grow your career. We would love to hear from you!

Our mission is to provide affordable, quality broadband to rural America. We offer core values that embody teamwork, integrity, and excellence, as well as a super-talented team that values hard work, success, and fun!

We are committed to helping:

· Bridge the Digital Divide between urban and rural America

· Build economic and social prosperity in the rural areas

· Promote the “rural America is open for business” initiative

As we continue to expand our business, we are seeking talented individuals with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for delivering exceptional customer service to join our team. We are building a nurturing, supportive, and results-driven environment for our employees, offering opportunities for personal and professional growth and advancement as we expand across America.

And now is where you come in.

We are seeking a Field Service Technician to be responsible for building, terminating, splicing, and documenting fiber optic cables, as well as maintaining installations, disconnects, reconnects, upgrades, and repairs of RTA telephone and high-speed internet service products, providing smooth and efficient service that meets the expectations and needs of customers and clients. As the Field Service Technician, you will be expected to climb radio towers up to 500' but average around 100' to 250' and install rigging systems, antennas, radios, coax, fiber optic cable, and AC/DC power trunks.

You will be the face of RTA servicing in the field as the front-line representative and a key member of our service-oriented team.

To be successful, you should have:

· High School diploma or GED equivalent preferred; post-high school education a plus

· Valid state driver’s license and acceptable driving record by the Company’s Motor Vehicle Policy

· Excellent customer service, time management, and decision-making skills

· Working knowledge of PC and MS Office products

· Comtrain certification is a plus

· Bilingual in English/Spanish, a plus

· Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

· Ability to interact and communicate appropriate information to customers and team members in a professional manner

· Ability to effectively maintain professional appearance and demeanor in a variety of work environments

· Ability to read and interpret technical information, such as repair manuals, parts books, etc.

· Basic understanding of electronics, connectivity concepts

· Ability to work required shifts and overtime (as necessary)

· Ability to travel and provide service in assigned geography

You’ll have an advantage if you have:

· History of living and working in rural America.

· Membership in service organizations (i.e., Kiwanis, Rotary, Optimists, Moose, Elks, Jr. Chamber, etc.)

· Background in selling intangible products and services.

· Passionate about serving the unserved or underserved.

· Track record of participation in area events/festivals/venues.

· Interest in motorsports. We like speed and teamwork.