Field Service Representative Multi-Family & Commercial Construction

Build Relationships. Solve Problems. Shape the Future of Construction.

At UFP Site Built, we're not just manufacturing wood and non-wood productswe're shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow.

We're looking for a proactive, relationship-driven Field Service Representative to support our Multi-Family and Commercial construction accounts. If you thrive in a fast-paced environment, love solving problems, and enjoy being out in the field as much as in the office, this is your opportunity to make a real impact.

What You'll Do

As a Field Service Rep, you'll be the go-to resource for our clientsensuring their needs are met, their projects stay on track, and their experience with UFP is exceptional. Your responsibilities will include:

• Maintain and grow relationships with existing customers through regular communication and jobsite visits in the following areas: Raleigh, NC / Greensboro, NC / Durham, NC / Central NC
• Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity.
• Provide valuable market insights on competitors, service trends, and customer needs.
• Identify opportunities for product enhancements or modifications to better serve clients.
• Support Account Managers in generating new business and promoting our product lines.
• Monitor regional sales activity and contribute to strategic planning.
• Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed.
• Prepare reports and documentation to support internal and external communication.

What You Bring

• High school diploma required; bachelor's degree preferred.
• 13 years of experience in construction, customer service, or a related field.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Familiarity with construction or manufacturing environments is a plus.
• Knowledge of UFP's products and culture is a bonus.

Why You'll Love Working Here

• Competitive salary with annual performance-based bonus opportunities.
• Collaborative, supportive team environment where your contributions are valued.
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Health savings account with company contribution
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee stock purchase program
• Education reimbursement
• Wellness programs and more

Ready to Build Something Bigger?

If you're passionate about customer service, enjoy being in the field, and want to grow with a company that's leading the way in construction innovation, we'd love to hear from you. Apply today and help us build the futureone relationship at a time.

The Company is an Equal Opportunity Employer.