Job Details

Level Experienced

Job Location Administrative Office - Fresno, CA

Position Type Full Time

Salary Range $68640.00 - $69000.00 Salary/year

Job Shift Any

Job Posting Date(s)

End Date 07/18/2025

General Purpose

The Event Sales Representative is a key member of Fresno Chaffee Zoo's (FCZ) revenue generating team and, under the direction of the Director of Membership and Events, plays a vital role in establishing FCZ as one of the premiere event venues and destinations in the Central Valley. By cultivating strong relationships and connecting clients to unique event experiences, this role helps generate vital support for the Zoo's mission. The Event Sales Representative plays a key part in building lasting community partnerships and driving revenue, advancing the Zoo's vision through meaningful engagement and impactful private events.

Full-Time employees receive our comprehensive compensation package which includes 100% employer paid Medical/Dental/Vision, Employee Assistance Program, 401k, 10 Paid Holidays, Paid Sick and Paid Vacation time on an accrued basis. The pay range for this position is $68,640 - $69,000 per year. Offers will be based on the successful candidate's experience.

Essential Accountabilities Actively sells and promotes private event spaces and upgrades to maximize revenue, using effective sales techniques to meet or exceed sales targets. This position spends 60% of the time away from the employer's place of business selling event offerings. The other 40% of the time is spent in the office. Promptly responds to group event inquiries via phone, email and web platforms providing timely and professional communication that encourages clients to choose the FCZ as their event destination. Conducts venue tours for prospective clients, highlighting available spaces and event experiences Prepares customized event proposals and quotes based on client needs and Zoo offerings. Closes sale through effective follow up, relationship building and negotiations. Maintains and updates a pipeline of leads, tracking progress in booking software or spreadsheets Collaborates with the Director of Membership and Events to devise event packages and seasonal offerings Works to meet or exceed quarterly and annual sales targets Serves as the primary point of contact during the sales process, from inquiry to signed contract Secures signed agreements, processes deposits, and ensures all booking information is accurate and complete Coordinates the internal handoff of event details to the events execution team for planning and day-of logistics Communicates clearly with clients about the next steps, Zoo policies, and point-of-contact for execution. Occasionally assists on-site during high-profile or complex events to ensure an exceptional client experience Occasionally provides support for all other Zoo events as needed, including event coordination and on-site assistance. Occasionally observes event execution for quality assurance and to better inform future sales conversations Tracks and reports on booking trends, revenue performance, and client feedback Participates in strategy meetings to improve sales processes and optimize event offerings Supports the development and refinement of sales materials, pricing sheets, and packages Assesses staffing needs for each event, including Event Set-Up, Custodial, Education, Animal Care, and all Zoo departments. Ensures timely communication so each department can plan and prepare accordingly. Work closely with the Zoo's internal catering team to design and execute customized event menus and ensure top-quality service for each event. Foster and sustain positive client relationships by delivering outstanding customer service and prompt communication, ensuring a smooth and satisfying planning experience. Consistently provide top-tier customer service and exhibit professionalism while effectively managing a large client portfolio. Under the direction of the Director of Membership and Events, collaborates with the marketing team to help promote the Zoo as a premier event destination in the Central Valley, assisting with promotional materials and sales campaigns. Ensure that budgets are adhered to and that all expenditures are approved in line with departmental guidelines. Maintain a clean and organized event space, ensuring it is always ready for client use and adheres to safety and operational standards. Ensure post-event follow-up with clients to gather feedback, address any concerns, and build long-term relationships for repeat business. Stay up to date on industry trends and best practices in event sales and planning to continually enhance the Zoo's event offerings and guest experience. Identifies sponsor prospects from the private and public event sales pipeline to handoff to development for cultivation and gift closing. Ability to safely operate a vehicle for business purposes including but not limited to going to and from the zoo's facilities and offsite. Perform additional responsibilities as assigned to support team and organizational goals. Management Accountabilities None Mission We inspire people to care for animals, create connections, build community, and save wildlife. Vision A just future that begins with us and makes possible a world where people and wildlife thrive together. Organizational Pillars

WILDLIFE SCIENCE - Creating environments for animals to thrive. Outstanding animal care. Research-driven animal wellness. Meaningful connections. Transformative exhibits. Effective global and regional conservation. COMPANY CULTURE- Promoting personal and professional staff fulfillment. Collective success. Career growth and development. Commitment to staff well-being and happiness. COMMUNITY PARTNERSHIPS - Fostering a sense of belonging and connection to our mission. Premier cultural destination. A sense of belonging for all. Equitable access. Environmental and social justice. Trusted leader in conservation and sustainability. Rooted in the Central Valley. SUSTAINABLE BUSINESS - Striving for sustainability in our business and operations. Sustainable business model. Continued community support (Measure Z). Compelling brand. Modeling green practices. Education and Job Qualifications Bachelor's degree in hospitality, marketing or related field, or equivalent combination of education and experience required. Minimum three years of event planning, hospitality or sales required Proficiency with Microsoft Office suite is required. Highly organized and comfortable with planning across multiple teams and vendors. Self-starter, who can work independently and proactively to resolve issues. Excellent written and verbal English communications skills required. Bilingual communication skills a plus. Strong organizational skills, attention to detail, and a passion for delivering outstanding service to every guest are required. California driver's license, valid vehicle insurance, enrolled in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program required. PHYSICAL REQUIREMENTS

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Color perception is also required. Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction. Expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken information to others in individual and small group settings. Hand and finger dexterity is sufficient for typing and other administrative tasks. Ability to stand for prolonged periods of time The employee is regularly required to lift and/or carry up to 15 pounds, occasionally up to 25 pounds. WORK ENVIRONMENT This position functions both indoors and outdoors, with exposure to heat, cold, inclement weather, Zoo environments and external events. The employee may be exposed to environmental substances such as dust/dirt from Zoo grounds. The position could work in close proximity to Zoo animals. Regular local travel and occasional out-of-town travel may be required. Ability to work extended hours, evenings, weekdays, weekends, and holidays.