Join to apply for the Engagement Manager role at Medra Join to apply for the Engagement Manager role at Medra At Medra, our mission is to use AI, robotics, and biology to accelerate life science research, with the ultimate goal of eradicating disease. We are building an Embodied Lab AI platform that helps scientists scale their lab work and generate orders of magnitude more data than before, whether to bring a new life-saving drug to the clinic or to train a ground-breaking biology foundation model. This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things. The Team: We’re a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We’re collaborative and love moving fast, both with our product and on team trips skiing or go-karting! As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other. Our team is opinionated and straightforward. We don’t mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically. In this role, you will: Own every facet of the customer relationship and implementation from pre-sale to post-sale Co-create roadmaps and implementation plans with our customers for the transformation of their science workflows Design, track, and optimize customer success metrics to help customers realize return on their investment Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy Manage cross-functional teams across GTM, Engineering, and Product to drive customer adoption and maximize value Develop scalable playbooks for customer engagement and integrate feedback into product development efforts Identify and analyze key customer pain points, translating them into actionable solutions Let's talk if you have: 2+ years experience in management consulting (MBB preferred), technical deployments, business operations, or other highly strategic roles within a rapidly growing company A deep interest in the sciences and a demonstrated eagerness to learn quickly Strong communication skills and relationship-building capability, managing both internal stakeholders and customer relationships Experience thriving in cross-functional collaboration, effectively working with teams across Sales, Product, and Engineering A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions Exceptional ability to translate complex technical concepts into clear business value Past exposure to lab work and scientific environments. Past experience working at early-stage, high-growth startups. Past experience working with robotics, hardware, or software engineers. This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. What we offer: An opportunity to change the way that scientific research happens Fast-paced, creative, and collaborative work environment Significant equity ownership 401k Medical insurance and dental Insurance Unlimited PTO Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Software Development Referrals increase your chances of interviewing at Medra by 2x Sign in to set job alerts for “Engagement Manager” roles. 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