Dispatch Manager

8 Days Old

Overview
Dispatch Manager
Are you a results-driven leader with a passion for optimizing operations and driving team performance? Do you thrive in a fast-paced, high-energy environment where you can make an immediate impact? If so, F.H. Furr has the perfect opportunity for you!
Who We Are:
F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider with over 1,000 employees and more than 600 trucks on the road. We pride ourselves on delivering top-notch customer service and maintaining a high-energy, team-oriented culture. We are currently seeking a Dispatch Manager to oversee our dispatch operations in the Northern Virginia market based out of either Manassas, VA.
What You Will Be Doing: Oversee and manage dispatch operations for both the Northern Virginia , ensuring efficient technician routing and job completion Lead, coach, and develop a team of dispatchers to maximize productivity and maintain a high level of customer satisfaction Monitor call volume, schedule efficiency, and technician performance to optimize workflow and minimize downtime Work closely with service managers and field technicians to ensure seamless communication and execution of jobs Implement and refine dispatching strategies that enhance customer experience and operational efficiency Utilize dispatching software and analytics to track KPIs and make data-driven decisions Resolve escalations, dispatch conflicts, and service challenges in a proactive and professional manner Foster a culture of accountability, teamwork, and continuous improvement within the dispatch team What We Are Looking For: Proven experience in dispatch management, preferably in the home services industry (HVAC, Plumbing, Electrical, or similar) Strong leadership skills with a track record of coaching and developing high-performing teams Excellent problem-solving abilities and the capacity to make quick, effective decisions Outstanding communication skills to coordinate between dispatch, technicians, and customers Proficiency in dispatching software and technology , with the ability to analyze data for operational improvements Ability to thrive under pressure in a fast-paced environment while maintaining attention to detail Flexibility and adaptability , with a commitment to customer satisfaction and operational excellence What We Offer: Competitive salary with performance-based incentives Comprehensive benefits package, including health, dental, vision, and 401(k) Paid time off and holidays Opportunities for career growth and professional development A dynamic and supportive team environment The chance to be part of a company that truly values its employees and customers
If you are ready to take the next step in your career and join a company that values leadership, efficiency, and customer service excellence, apply today! We cannot wait to meet you!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $100,000.00/Yr.
Posted Max Pay Rate
USD $125,000.00/Yr.
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Location:
Manassas, VA, United States
Category:
Management Occupations

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