Responsibilities include but are not limited to:

Strategic Planning: Develop and execute a comprehensive QA strategy that encompasses manual and automated testing across all product lines (deposits, lending, fraud & risk management, etc.), channel types (web, mobile, API, batch data feeds, AI & models, etc.), and customer segments (consumer, commercial, SMB, etc.). Leadership and Team Management: Lead, mentor, and grow a high-performing team of QA analysts, fostering a culture of quality and continuous improvement. Conduct performance evaluations and provide feedback. Test Execution: Implement and maintain automated testing frameworks and tooling to enhance test coverage and reduce time-to-release. Process Improvement: Establish and refine QA processes, including test planning, execution, and reporting, to optimize efficiency and effectiveness. Quality Metrics and Reporting: Define KPIs and analyze quality metrics to drive data-driven decisions and improve delivery quality. Innovation and Tooling: Stay current with industry trends and emerging technologies to continuously enhance the QA processes and tools. Collaboration and Communication: Collaborate with business owners and engineering to define quality goals and ensure alignment with business objectives. Required Skills: Strong understanding of banking operations, products, and services. Proven extensive experience working in both iterative and traditional project/product development methodologies. Proficiency in functional and non-functional testing of web and mobile applications. Knowledge of other testing types (g., performance, security, API, AI & Model evaluation, etc.) is preferred. Expertise in test management tools such as Azure DevOps (ADO), JIRA, TestRail, or equivalent. Proficient in automation tools such as Selenium, Appium, Qyrus, or equivalent. Solid understanding of programming languages such as Java, Python, or JavaScript to facilitate test automation. Experience with cloud-based testing environments and continuous integration platforms. Knowledge of AI tools within the QA realm is helpful (g., test case generation, test case execution, test data mock, etc.) Ability to handle multiple assignments simultaneously. Ability to work independently and with others. Extremely organized with strong time-management skills. Strong writing, mentoring, negotiation, communication, presentation, and meeting facilitation skills; ability to utilize a combination of formal/informal authority and persuasion skill sets. Required Experience: High School diploma or GED. Minimum of 10 years Quality Assurance experience, with at least 3 years in a leadership role. Demonstrated experience working within cross-functional teams within a formalized methodology. Demonstrated experience leading QA teams, performing typical managerial duties for direct reports. Demonstrated experience managing offshore contingent resources & capabilities, for short or long term engagements. Preferred Experience: Bachelor's degree Exhibited breadth in banking and depth in at least one relevant banking realm (g., core banking, lending, treasury services, wealth management, digital banking, etc.).