Job Category:

Administrative & Clerical, Executive LeadershipWork Shift/Schedule:

8 Hr Morning - AfternoonNortheast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Director of GME Research & Quality Improvement for the Office of GME is responsible for the oversight of the extensive research and quality improvement program and team, additionally responsible for scholarly activity development and reporting, and system-wide grant oversight program. As leader of this program, the director is responsible for ensuring that accreditation standards are met regarding the research environment, the research and quality improvement resources and processes (including extensive access to appropriate data) so that faculty, fellows, residents, medical students and staff have access to the resources and efficient workflow and expert project management of their projects and studies to maximize their success in this area. The educational element of this position requires extensive experience in adult learning and the ability to identify skills, knowledge and process content that becomes part of the evolving Research, Quality Improvement, and Grants Curriculum, both in content development, instructional methodologies and evaluation of curriculum. The Director will lead the RQI team in the creation of a robust, scalable RQI structure to maximize successful outcomes. For scholarly activity requirements, the director will lead the development and continued enhancement of the data collection processes and accurate reporting of scholarly activities by GME stakeholders, including annual events such as the Research and Quality Competition developing to a symposium within 5 years, faculty development and support in research and quality skills and mentoring approaches. The Director is also responsible for continuing the development of the research pipeline opportunities for medical students in the region.

Strong progressive leadership skills; ability to identify areas for development, formulate action plans and timelines and to execute those plans; ability to manage multiple initiatives simultaneously. Strong analytical skills to develop, interpret, adapt, known methods, system procedures or operating concepts to new situations. Relies on extensive experience and judgment to plan and accomplish goals.Performs a variety of complex tasks including leading a team of highly skilled individuals.A wide degree of creativity and latitude is expected. Demonstrated ability to achieve results through team efforts, willingness to challenge established practices draw relevant conclusions.Leads and coaches team members to achieve goals, objectives and personal growth.

Minimum Job Qualifications

Licensure or other certifications: IRB member certification.

Educational Requirements: PhD, EdD, or other terminal degree in related field preferred

Minimum Experience: A minimum of 5 years of experience in medical education or related field.

Other:

Preferred Job Qualifications

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience:

Other:

NGHS Core Competencies

1. I Show Vulnerability when I:

trust others and assume positive intent.

am emotionally accessible and transparent without hidden agendas.

acknowledge weaknesses and accept responsibility for mistakes.

am comfortable saying “I don’t know” and asking for help.

seek and accept feedback in a non-defensive manner.

forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

seek to know others on a deeper level.

work to ensure others feel included.

accept others for who they are without judgment.

show concern for the well-being and challenges of others.

consider the human impact before making decisions.

3. I Demonstrate Courage when I:

do not hold back on anything that needs to be said.

do the right thing even when that is difficult.

speak my own truth, even when that means standing alone.

address potential conflict quickly and directly.

commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

seek to understand the other person’s viewpoint first, before expressing my own viewpoint.

listen for the unsaid.

ask questions to confirm understanding.

accept others’ perceptions as their truth.

take action to help others feel fully heard and seen.

pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

treat others in a respectful manner, regardless of their position, identity, and background.

encourage and support my coworkers.

value and acknowledge others for their contributions to the success of the team and NGHS.

put the good of the team and NGHS first.

strive to find common ground to solve problems for the good of NGHS.

cut across boundaries to get things done.

6. I Hold Others Accountable when I:

provide clear, consistent, and frequent communication about what is most important.

clarify what is less important to establish clear priorities.

help others see their blind spots.

look for every opportunity to provide reinforcing feedback.

provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

hold myself personally responsible to seek improvements every day.

experiment regularly with new ideas and approaches.

demonstrate initiative and perseverance to overcome obstacles and resistance to change.

embrace mistakes and pivot quickly if a new approach fails.

seek to always be better tomorrow than today.

Organization Expectations

Quest: Demonstrates/utilizes Quest tools in department.

Talent Development:Coaches and develops staff.

Safety:Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

Productivity:Meets productivity expectations.

Regulatory Compliance: Ensures department’s compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job.If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

Excellent analytical and interpersonal skills; demonstrated ability to work with all stakeholders; proven ability to work independently or as a team member; strong problem solving and troubleshooting skills; ability to translate complex information into simpler terms and concepts.

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write presentations, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Maintain up to date knowledge of ACGME accreditation and Federal research requirements to ensure compliance with the research and scholarly activity requirements from accrediting, institutional and Federal research bodies for division and individual programs through planning, monitoring and reporting activity.

Proven ability to maintain positive peer, customer relationships, interacting positively and productively with teams across organizational lines. Demonstrates skills in critical thinking, and consensus and relationship building.

Service-oriented; able to communicate technical solutions to non-technical customers.

Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently.

Up to date knowledge of biostatistical research designs and methodologies, validation processes.

Deep understanding of the full quality improvement cycle, from gap analysis to final report development utilizing a lean six sigma methodology.

Deep understanding of the GME Research & Quality 7-step Process from idea to dissemination using a robust scientific methodology.

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to interpret a variety of information and nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to work with a variety of complex abstract and concrete variables. Performs with substantial latitude for implementing change.

Knowledge of clinical documentation and orders databases, research database requirements.

Experience in validating andpresenting complex data findings at local and national levels.

Problem-solving ability in identifying potential and actual barriers, guiding team members in best approach to resolving barriers to ensure timely project completion.

Experience in understanding physician bandwidth and motivation and leveraging evidence-based engagement solutions to minimize time wastage.

Ability to learn rapidly and to apply formal training to new environments.

UpToDate knowledge of external databases and platforms such as Registries (NCCB, GRN etc.) QLIK, Qualtrics and RedCap, NVIVO, Minitab, IBM SPSS, MPLus and internal resources such as COSMOS, EPIC slicer dicer.

Knowledge of 45CFR46 Federal, state, local and institutional requirements related to human subject research, exempt QI studies.

Able to represent GME RQI at national conferences.

Evidence of experience in robust literature reviews using frameworks such as PRISM and competency in academic literature data bases such as PubMed for article searches.

Ability to act as editor in manuscript reviews with knowledge of formatting and citation styles.

Ability to develop a network of resources and expert sources to maximize the success of the GME Research and Quality Improvement.

Essential Tasks and Responsibilities

Leadership of Research and Quality Improvement Program. Develop and act on an annual strategic plan with measurable performance goals in line with institutional and division goals and values, reporting this to VP Medical Education. Develop and maintains knowledge of scholarly activity pathways in GME and associated institutional requirements. Responsible for overseeing the robust, ethical development and timely completion of research and quality improvement undertaken by residents or GME faculty through GME Research. Serve as chief GME methodologist, IRB committee chair or member, GME data governance chair, GMEC committee member.

Development of Strategic Partnerships. Collaborates with internal and external partners to optimize the RQI and Grant capability within GME and NGHS wide, aligning to NGHS vision, mission and initiatives within the 5 pillars. Sits as a member on the Brenau IRB committee. Builds on and refines the current Research pipeline Initiatives inline with GME vision and mission.

Development of Strategic Initiatives. Develops, evaluates, and strategically implementscreative and novel digital research applications which leverage the latest technologies and platforms to provide appropriate access and support to investigators. Leads development of GME RQI Service Now agile and workflow protocols, including sprint planning sessions and task celebrations, in collaboration with Service Now Team.Identifies, evaluates using an RFP process, and budgets for appropriate digital resources that enhance and progress the vision and mission of the RQI programs in line with system vision, mission, and initiatives. Builds and recommends an annual department budget to VP medical Education, in line with annual department strategy, and in collaboration with the GME Director of Finance, maintaining documentation and compliance to the approved budget. Builds on and refines the current Research pipeline Initiatives inline with GME vision and mission.

Chief Methodologist. Develops and leads the GME IRB requirements policies and protocols. Provides final approval on prospective GME Projects. Leads development of monitoring process to track each stage of the established research processes to guide GME stakeholder research activity and identify barriers.

Chief Research and Quality Educator. Leads the development and review process of educational content on the LMS (Canvas) and Articulate - and embedded content within Microsoft teams. Facilitates Faculty, Resident and Fellow learning in all stages of the RQI process, and skills required in each stage. Ensure good stewardship, ethical access and use of provided digital resources through strategic training, in-house certification, promotion and case examples, support and use evaluation reporting. Develop, implement and evaluate of an engaging, accessible educational curriculum designed to equip all GME faculty, staff, fellows, residents with foundational research skills as outlined in ACGME common requirements. Provide editorial input and approval to final manuscripts prior to publication

Leadership of GME Data Strategy and Service. Works with data team to identify emerging data sources to form richer data sets. Identifies, develops and evaluates a series of program specific analytic dashboards designed to maximize data-driven decisions and early warning opportunities. Collaborates with GME Directors and RQI team to meet departmental metrics and division analytic needs. Develops GME, COSMOS and Grant specific data governance policies and protocols. Experience in creating and maintaining reports that summarize data to be used by management.

People Leader. Designs the annual Team Development program and ongoing needs, including external training, retreat planning and mentoring team members professional development, basing plans on a competency gap analysis of team members. Maintains a service-oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner. Answer staff and client questions in person, via email and via phone. Leads and develops a high performing team - providing team development activities, coaching and mentoring leveraging best practices approach to leadership of people and processes. Attends and participates in manager and leader development and meetings.

Oversight of GME Scholarly Activity. Responsible for guiding, promoting and overseeing all resident, fellow, faculty and staff scholarly activity in Graduate Medical Education, including leadership of GME RQI events.

Work on additional assignments as delegated by management.

​Physical Demands

Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Occasionally 0-30% of time

Kneeling/Stooping/Bending: Occasionally 0-30%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Occasionally 0-30%

Intensity of Work: Frequently 31-65%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Environment and Working Conditions

OSHA Category III: Job classifications in which the normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials.

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.