Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements: Experience in Imaging Windows 11 Imaging/reimaging experience using Pxe boot. Worked on Software installation using SCCM, Software center and manually. Needed Hands on experience replacing batteries and working with Dell Technician on Hardware break fix. Experience using Intune, AD, BitLocker. Experience in outlook administration. Experience in Humanscale troubleshooting. Experience working in places that are engineering firms, large companies. Minimum 3-5 years of experience. Good to have knowledge in AD and smart hands and feet support. Good to have knowledge and experience of supporting MAC devices and tablets Experience with Service management tool e.g., ServiceNow Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.

Thanks & Regards<BR>Syed Abbas Service Global Inc. A Division of Iron Systems Cell: 408-843-1593 Mail: