Join Our Team We are looking for a detail-oriented, solutions-driven Desktop Support Specialist to join our talented Digital Technology Services team at Deaconess Health System. This role is key to supporting technology infrastructure across the organization by maintaining IT hardware, providing end-user technical assistance, and ensuring smooth operation of essential clinical and business systems.

Benefits We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer: Onsite children's care centers (Infant through Pre-K) Tuition reimbursement Student Loan Repayment Program Payactiv earned wage benefit - work today, get paid tomorrow Free access to Midtown fitness center Career advancement opportunities Desktop Support Specialist

Our Digital Technology Services team is seeking a skilled professional to provide desktop support and technical expertise for Deaconess Health System users. This position is responsible for troubleshooting hardware and software issues, maintaining accurate asset inventories, ensuring timely resolution of service requests, and adhering to change management processes. The ideal candidate will demonstrate strong customer service, attention to detail, and the ability to work independently in a healthcare environment.

Job Overview Provide technical support for IT hardware and installed applications, including troubleshooting, routine maintenance, and problem resolution. Maintain and improve deployment processes for IT-leased hardware. Address maintenance and system upgrade requirements as needed. Work independently and to established standards, documenting all efforts. Maintain accurate asset tracking inventory and utilize Help Desk tracking software. Adhere to change management procedures for system updates. Develop Subject Matter Expert (SME) capabilities for assigned applications or technologies. Monitor application performance, optimize operation, and coordinate vendor support. Assist in improving Help Desk productivity and customer satisfaction ratings. Respond to and resolve Service Desk calls and service tickets in a timely and professional manner. What You Will Need Education: Associate degree in Computer Information Services, Computer Science, or related field required. Bachelor's degree preferred. Experience: Minimum of 5 years of relevant desktop support experience. Desktop Support in a healthcare environment is preferred. Technical Skills: Desktop and laptop hardware troubleshooting and repair Desktop operating system installation and configuration Backup software and recovery processes Mobile device, handheld, and PDA configuration and troubleshooting Familiarity with Microsoft Office Suite and Help Desk software tools Soft Skills: Excellent troubleshooting, problem-solving, communication, and teamwork abilities.

Other Keywords: Desktop Support Analyst, IT Support Specialist, Technical Support Engineer, Hardware Support Technician, End-User Support, IT Service Desk, Computer Technician, Systems Support Specialist, Help Desk Analyst, Device Support, Endpoint Management, IT Field Technician, Technology Support Specialist, Asset Management, Hardware Deployment, Break/Fix Technician, IT Infrastructure Support.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.