Key Responsibilities: Serve as a liaison between key Business stakeholders, regional IT Service Management and client's IT groups to manage and communicate any technology projects that will impact the production (hardware/software) that is used by the business and act as an IT escalation point for junior members of the , supported application systems and its interface with clients while understanding the sensitivity with PII and sensitive , status calls, stand-up meeting, , providing detailed updates in both written format over e-mail and verbally on BU and team , review and send out e-mail communications to keep affected users aware of upcoming changes affecting their computing , software, Windows Operating System, external/internal applications and Business unit specific applications being performed by other technicians on the team and assist in successful closure of user , especially the Service , versions available for users to download via self-service and , Microsoft Teams, Skype, Symphony, Jive, : -3+ years of experience in IT support, preferably in the end user support environment within the Financial Services industry.-3+ years of experience supporting infrastructure projects.-3+ years of experience supporting a trading floor.-2+ years working in an Agile / SCRUM / Kanban environment.-2+ years managing projects and tasks using JIRA.-Ability to learn quickly and navigate complex processes and internal systems.-Be able to operate in a dynamic environment supporting and managing technical projects for the Sales and Trading business.-A solid understanding of trading software and hardware-based technologies (Bloomberg, Turret, Speaker bus, trading software, Windows 10, and Linux desktop workstations).-Highly knowledgeable in MS Office suite of applications.-Excel advanced knowledge is a plus.-Proficient in Agile methodologies.-Very organized able to provide and demonstrate ownership of strategic project based technical initiatives to completion.-Self-motivator who can successfully operate individually, own issues/requests/projects to completion and function as a member of a team.-Strong team and relationship building skills.-Highly motivated individual-Self-Starter who possess the ability to work in both an individual and team-based setting.-Strong Project Management skills (preferably within the PMI and/or ITIL framework) to successfully prioritize and manage multiple projects to required deadlines.-Team leadership / mentorship skills.-Strong listening and presentation skills.-Solid understanding of Windows at a desktop and application level.-Strong client and service focus.-Excellent verbal and written communication skills.-Strong personal, organizational and problem-solving skills.