Summary: Our client is a SaaS leader in Payments, Cashless Transactions, Self-Service, Unattended Retail and Vending.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

A Customer Success Manager (CSM) is a product expert who supports SaaS customers as they transition from sales prospects to active users.

Your Key Responsibilities Will Include:

Revenue retention, timely response to customers, and training education and support of the customers

The ideal candidate is Happy to engage with customers both proactively and reactively, and maintain friendly and productive relationships with them Willing and able to enter a long-term learning process of our product – probably as at least 2 years to be regarded as “competent” in a complex and large system Be systems literate, and “data literate” ie capable and confident of understanding the data driven rules of our product. Comfortable; with Excel data table checking and manipulation Work from the office im Newton, MA days / week normal business hours

Required

• Experience supporting SaaS, technology-enabled products, or B2B services. • 1-7 years of experience in Customer Success, Account Management, Sales Support, Client Services, or a related customer-facing role. • Ability to manage multiple accounts and priorities in a fast-paced environment. • Comfortable working cross-functionally with sales and internal teams. • Exposure to CRM platforms (e.g., Salesforce, HubSpot) and customer success tools. • Interest in consultative selling, customer enablement, or revenue expansion. • Experience conducting basic product demos or customer training sessions. • Strong written and verbal communication skills. • High level of organization, attention to detail, and follow-through. xsgimln • Bachelor’s degree or equivalent professional experience.