Customer Service Representative, Lincolnshire

Customer Service Representative

New Yesterday

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Opportunity to join a growing team and support an expanding customer base! What you’ll be doing: Responsible for sales results for assigned book of accounts with large sales and potential (~$8-10M+). Acquire new business and grow sales as well as manage current customer base. Responsible for mapping accounts and identify core and specialty category opportunities. Create and maintain a solid understanding of accounts, build strategic growth plans, and identify new opportunities for growth opportunities, and Business Development and specialty category opportunities. Prioritize your account portfolio to gain a solid understanding of accounts, build strategic growth plans and identify new opportunities for resource deployment. Utilize enablement tools on a regular basis to keep customer data updated, manage a healthy pipeline and advance opportunities as they progress. Know your products, customers and vertical markets. Utilize Salesforce on a regular basis. Sales strategies will be executed through phone, social selling, email/digital and on-site visits. Leverage sales methodologies to retain and grow customer base.

What you bring to the table: Ability to interface at customer’s most senior levels Strong ability to develop and deliver presentations Consultative selling, solutions selling, insight selling, negotiation Strong business, financial, operations and technology acumen Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Quill's value proposition Ability to function independently with minimal daily supervision Creative and cognitive thinking ability Excellent oral and written communication skill

What’s needed- Basic Qualifications High School Diploma or GED 3+ years sales experience in Account Management and/or Business Development Must have the availability to travel (up to 4x per year)

What’s needed- Preferred Qualifications Proficient computer skills and knowledge of Microsoft Office Prior experience working with large complex accounts Had responsibility for a sales quota and a track record of exceeding quota Managed a complex deal shaping from start to finish Experience with business-to-business sales process Had responsibility to retain and grow accounts

We offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-GO1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. By applying, you consent to your information being transmitted by Veritone to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Staples Inc Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Lincolnshire, IL-60069

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Location:: Lincolnshire
Job Type:: FullTime

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