Job Details

As a Customer Service Representative in Hot Springs, AR, you will play a crucial role in assisting with customer requests generated from high-volume telephone inquiries and written correspondence. You will be responsible for processing address changes, printing duplicate policies, and assisting with tasks related to the Central File Room. This position offers a pay rate of $15 per hour.

Key Responsibilities Handle Customer Inquiries: Assist with handling all benefit and customer service telephone and written inquiries, conveying and processing information related to policy benefits and changes. Process Benefit Payments: Assist with processing benefit payments efficiently and accurately. Address Change Requests: Process address change requests for file maintenance, including researching mail returned from the U.S. Post Office and handling telephone inquiries. Print Duplicate Policies: Print duplicate policies as requested, ensuring accuracy before mailing them out. Central File Room Assistance: Assist with tasks related to the Central File Room, including filing, retrieving policy files, and filing death claims and other documents. Scanning and Record Keeping: Scan policy files and records, maintain inventory control, and ensure accuracy and quality of scanned documents. Special Projects: Handle special projects such as funeral home audits, database verification, and annual compliance mailings. Backup Support: Serve as a backup for co-workers when needed to ensure seamless operations. Data Entry and Proofreading: Input, proofread, and edit all typed material and data for accuracy and quality. Other Duties: Perform other projects and duties as assigned by management. Qualifications Understanding of insurance policy provisions and related benefits, with the ability to calculate benefit amounts. Ability to manage multiple incoming telephone lines and provide excellent customer service. Proficiency in Microsoft Office applications. Strong communication skills, both verbal and written, with a good command of the English language. Good interpersonal and organizational skills, with the ability to work independently and prioritize tasks. Detail-oriented and accuracy-focused, with the ability to handle sensitive information with confidentiality. Ability to lift and carry heavy objects up to twenty-five (25) pounds and work flexible hours as needed.