Customer Service Representative

New Yesterday

Customer Service Representative- Full Time
The customer service representative is responsible for generating appointments with customers that contact us via the internet and phone to purchase new and/or pre-owned vehicles. The ideal candidate should radiate a welcoming demeanor, possess a proactive problem-solving ability, and maintain a positive attitude.
About Us
Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!
Benefits
Competitive pay at $16/hr
Health insurance- Company contributes a portion to cost
Dental, Vision, Assurity, and LifeLock insurance options available
Paid Life Insurance
401(k) with company matching
Paid Time Off
Family owned and operated
Positive work environment
Responsibilities
Schedule service appointments through outbound prospecting and lead management
Engage with both service and sales clients for future visits to maintain strong customer retention
Partner with Service Advisors and Managers to exceed team performance goals
Handle all incoming internet email leads and internet phone leads
Check email frequently and respond to inquiries immediately
Respond to all service-related inquiries in a professional, well-spoken manner, escalating to appropriate staff as needed
Deliver inquiries/messages intended for other sales personnel and departments promptly
Track appointments and customer interactions using CRM systems and Microsoft Excel
Qualifications
High school diploma or equivalent required
Good verbal and written communication skills
Competent in basic computer applications
Flexibility to work during evenings and on Saturdays
Bilingual candidates encouraged to apply
Must be willing to submit to a drug screen prior to employment
Apply
Location:
Oak Lawn, IL, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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