Customer Service Representative

11 Days Old

Description Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore, a recipient of a Great Place to Work certification and a Top Workplaces USA award, is searching for a Customer Service Representative to be based out of Hebron, OH. Reporting to Customer Service Supervisor, this person will be responsible for improving and assisting in various customer service responsibilities and data entry aspects. What you'll do: Adherence to Atkore Safety / Life Saving Rules is paramount Demonstrates Atkore Core Behaviors - Accountability, Teamwork, Integrity, Respect, and Excellence Handle all aspects of customer service, including acknowledging, entering, tracking and expediting orders and releasing material for shipment Razor liaison between manufacturing, purchasing and sales Process customer and account source document orders Verify entered customer and account data by reviewing, correcting, deleting, or reentering data Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution Heavy communication (via email and telephone) with customer base to handle orders, inquiries, and follow up in a prompt and professional manner Liaise and collaborate with Order Entry, Sales, Logistics Staff, Management and outside processors as needed Interact with internal departments and outside processors as needed Responsible for maintaining accurate, up-to-date and useable information in our system Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, and environmental Assist on projects as needed Perform miscellaneous job-related duties as assigned All duties as instructed by supervision
What you'll bring: High School Diploma or Equivalent Degree or continued education in business administration or relevant office duties a plus Minimum 5 years' experience in customer service Must be self-motivated, resilient, well spoken, persuasive, and comfortable with speaking to customers, result driven, persistent and action oriented Previous experience in order entry / customer service is ideal Organization, Typing, Data Entry Skills AS-400 and JDE experience would be a plus Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence and Problem-Solving Skills Proficient in Microsoft Office and Outlook Basic computer software and hardware knowledge; faxing, printers, internet, etc. Excellent communication skills On time, reliable, hands on, self-motivated - to take charge/pride in their own work Must possess an outgoing positive attitude, be a team player and have strong work ethic
Within 3 months, you'll: Complete required training Have developed relationships with the key stakeholders for this role Be well-versed in Atkore's Business System and the importance of your role to daily operations
Within 6 months, you'll: Continue with a detailed classroom and side by side training with your peers Able to process daily tasks to ensure familiarity with training Respond to customer emails while assisting in daily coverage
Within 12 months, you'll: Own daily activities and responsibilities that cover the business Be fully trained and functional in your position Be fully fluent in Atkore core values and business system to provide first class customer service
Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $44,880 - $61,710. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Location:
Hebron, OH, United States
Category:
Office And Administrative Support Occupations

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