Insight Global is hiring a Customer Care Specialist onsite in Daleville, IN for an 8 week contract that supports banking customers through an acquisition and full system integration for one of our large Financial Services customers, occurring in May. The newly acquired bank's customers will transition its members to another new-to-them banking system, products, and processes. This position plays a critical role in ensuring a smooth customer experience during that transition. The Customer Support Representative serves as a front-line contact for customers navigating changes related to the acquisition. This includes assisting with new debit cards, activation, online banking setup, login issues, and general account-related questions. This is a high-volume, computer-based call center role that requires strong attention to detail, dependability, and the ability to remain professional with frustrated or upset customers. Success in this role is driven by reliability, a positive attitude, and adherence to established procedures designed to protect both the customer and the bank.

Required Skills High school diploma or GED 1+ year of customer support/customer service experience Strong reliability and dependability — on-time attendance and consistency are critical

Compensation: $18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.