Salary : $51,667.20 - $62,961.60 Annually Location : Rancho Cordova, CA Job Type: Full-Time Regular Job Number: 00113 Department: City Manager's Office Division: Administrative Support Services Opening Date: 07/11/2025 Closing Date: 7/20/2025 11:59 PM Pacific FLSA: Non-Exempt

THE POSITION Do you enjoy taking the extra step to provide good service and make a great impression?

Are you detail-oriented and punctual?

Do you know Rancho Cordova well and are seeking an opportunity to make it better each day?

Look no further! The City of Rancho Cordova is seeking a Customer Service Representative II who has an interest in local government.

The Position As Rancho Cordova's Customer Service Representative , you will be the first point of contact for our community - providing helpful information, excellent support, and a welcoming experience. The City is seeking a collaborative team player who has a desire to gain deep knowledge of the City, its departments and operations. You will have the opportunity to greet callers and visitors to City Hall who need assistance and may even be frustrated and direct them to the answers they need. You will also support the City Hall team by providing excellent services such as preparing reports, processing mail and coordinating meetings among other tasks.

The Ideal Candidate The Ideal Candidate will be a customer service professional familiar with Rancho Cordova who embodies the following: Taking initiative to find solutions. Representing the City well by taking the extra step to make a positive impression. Being punctual. Taking pride in doing a good job and supporting others. Paying attention to detail in punctuation, spelling, and correct tone of documents. Being detail-oriented with tasks such as expense and reimbursement preparation, meeting and event support, and process orders and transactions. APPLY TODAY! Take the next step in your career journey with the City of Rancho Cordova!

City employees enjoy a robust benefit plan for themselves and their families. BENEFITS OF WORKING FOR THE CITY OF RANCHO CORDOVA Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance. 13 paid holidays per year. Universal Time Off (combined vacation and sick leave). CalPERS Retirement. Tuition Reimbursement up to $2,500 per fiscal year The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.

Onsite fitness area & many more employee perks. City employees also enjoy the knowledge that their work matters to the residents, visitors and businesses in our community. See what some of employees have to say about working for the City of Rancho Cordova, by watching this short video: The City of Rancho Cordova is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other characteristics protected by law. EXAMPLES OF ESSENTIAL DUTIES

Customer Service Representative II See the Job Description for a more complete list of Examples of Essential Duties. EMPLOYMENT STANDARDS & MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education: Equivalent to the completion of a high school diploma. College course work highly desirable. Experience: Two (2) years of responsible customer service experience comparable to a with the City of Rancho Cordova. License or Certification: Possession of, or ability to obtain, a valid California driver's license.

PHYSICAL WORKING CONDITIONS AND ENVIRONMENTS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Requires mobility and manual dexterity to work in a standard office environment, use standard office equipment and occasionally attend off-site meetings or events; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; strength and agility to lift and carry items weighing up to 20 pounds. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

FLSA - Non-exempt status Equal Opportunity Employer

The City of Rancho Cordova complies with the letter and spirit of the Equal Employment Opportunity and Americans with Disabilities laws in its employment process. Please advise the Human Resources Department of any reasonable accommodation you need in order to participate in the City's application process. NON-EXEMPT EMPLOYEE BENEFIT SUMMARY CALPERS Retirement

Tier 1: Employees hired prior to December 31, 2012, and "Classic Members" hired subsequently with less than a six-month break in service, are provided 2.7% at 55 retirement formula. City employees pay the full 8% of their base pay toward this retirement benefit. Tier 2: Due to the Public Employees' Pension Reform Act of 2013 (Assembly Bill 340), new MISC members hired after January 1, 2013, or "Classic Members" with a break in service of more than 6 months, are eligible for the 2% @ 62 CalPERS retirement formula and are required to pay a 7.75% contribution toward the PERS benefit. (Note: the employee contribution will change as the cost of the benefit changes, since the employee is required to pay half the normal cost.) 1959 Survivor Benefit (Indexed Level) The 1959 Survivor Benefit provides a monthly allowance to eligible survivors of members who die while actively employed. The monthly benefit payable to survivors in the Indexed Level increases by 2% each year. Benefit amounts as 2025 are $820, $1,641 and $2,461 for 1, 2, or 3 eligible survivors.

457 and 401(a) Deferred Compensation Plan City will contribute $23.08 per pay period into the 457 Deferred Compensation Plan on behalf of the employee. City will match up to 3% of the base salary for employees who participate in the 457 plan. City match is placed in a 401(a) plan. There is no vesting period. Employees may also voluntarily participate in the 401(a) defined contribution retirement program; however, election must be made upon hire and is irrevocable during employment with the city. Health Insurance (medical, dental and vision) - The City offers a "cafeteria plan," which includes a monthly medical stipend the employee may apply toward premiums for medical, dental and vision. Cash-in-lieu - If your total health, vision and/or dental premium costs are lower than $300, you may receive the difference as cash in lieu up to a total of $300. If you do not need to purchase medical, dental or vision benefits from the City, you are eligible for a total of $300 cash in lieu per month. Medical Benefits

Retiree Health - CalPERS plans made available, and retiree medical contribution offered toward the cost of the plan. In 2025, the retiree medical contribution is $158.00 per month. The retiree medical contribution will continue to increase until it is equal to the minimum contribution required by CalPERS for the employer to pay on behalf of an employee. Dental - Delta Dental PPO Deductibles $50 per person each calendar year Maximums $1,500 - $2,500 per person each calendar year Preventative services - 100% covered Basic services - 80% covered Major services - 50% covered Waiting Period(s) - None Vision - Vision Service Plan (VSP) Flexible Spending Account (FSA) Medical FSA for the plan year is $3,300 (maximum) Dependent Care FSA for the plan year is $5,000 (maximum) Universal Time Off (UTO) - vacation and sick leave combined Universal Time Off Cash Out - Employees may cash out up to 80 hours in fiscal year 24/25.

Bereavement Leave - On the date of hire, employees are entitled to 24 hours of Bereavement Leave per event due to the death of a member of an employee's immediate family. Holidays - 13 Holidays per year. Winter Break - Reviewed by the City Manager each year.

Life Insurance - $50,000 life insurance policy Life price per $1,000 $0.109 AD&D price per $1,000 $0.205

Long Term Disability LTD price per $100 $0.0145 60% of earnings up to $7,500 90 day benefit waiting period

Social Security - No Employees do not pay into and earn credit toward future benefits in Social Security, since the City offers an IRS qualifying retirement plan. Medicare benefits, however, will not be affected.

Employee Assistant Plan (EAP) - Available to employee and immediate family. Includes concierge, financial and legal services. Wellness Program - On-site fitness room, shower and lockers and ping pong tables available for employee use. Tuition Reimbursement - Up to $2,500 per fiscal year. Training and Development - Available and encouraged for each employee. Updated January 2025 01

Each applicant must complete this supplemental questionnaire as part of the application screening process. Please do not write "see resume" as a response, as this will not be accepted. The experiences you provide in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. If you do not have experience in a particular area, please indicate "N/A".Have you read and understood this requirement? Yes No

02

Do you possess the equivalent of the completion of the twelfth (12th) grade? Yes No

03

How many years of experience do you possess in greeting the public, receiving complaints, answering questions, responding to call and transferring calls? No experience Less than 2 years 2-3 years 3-4 years 4 years or more

04

Please indicate your level of computer skills by checking the boxes below that BEST describe your experience. (Note: Top candidates may be required to demonstrate these skills in a practical exam). I can check for available meeting times across multiple Outlook calendars. I can share my Outlook calendar with team members and manage shared calendar permissions. I can enter and organize data in Microsoft Excel, including formatting tables for clarity and readability. I can perform a mail merge in Microsoft Word using Excel or other data sources. I can use Microsoft Word's Review tools, such as Track Changes and Comments, for collaborative editing. I can confidently edit documents for grammar, spelling, and word choice to ensure professional quality. I do not have experience with any of the tasks listed above.

05

Select all the boxes that best describe the clerical duties you have performed for two years or more on a regular and recurring basis. Greet, direct, and redirect customers Answer phones (Receptionist, Call Center, Dispatcher, Switchboard, etc.) Retrieve information to answer questions Maintain and order supplies; review invoices Retrieve, open, and process mail Create and maintain manual or computerized files Assist customers with online processes None of the above

06

Please briefly describe a work situation with an unhappy customer. What did you do to resolve the situation? 07

Briefly describe how you have provided customer service, such as helping internal/external customers by phone, e-mail and in person? 08

Please describe why you are an excellent candidate for this position. What special skills or experience do you bring that match the" ideal candidate" listed for this position? Required Question