Summary

A Customer Service Representative job is available in Simi Valley, CA. You will play a vital role in providing outstanding customer support to builders, remodelers, contractors, and homeowners. This position focuses on replacement parts ordering for end users and addressing warranty-related inquiries. MITER Brands, encompassing Milgard, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of vinyl windows and patio doors, with manufacturing plants across the country. We are committed to delivering exceptional quality and service to our customers. The hourly compensation starts at $22.00. You will work Monday through Friday from 8:00 . to 5:00 . Responsibilities

Deliver exceptional support to dealers and homeowners regarding warranty issues on Milgard products, via telephone or email. Process and review customer requests promptly and efficiently. Schedule Technicians within the assigned geographic region to perform warranty repairs. Work directly with customers from assigned accounts to provide information, process requests, and follow up on warranty and non-warranty issues, ensuring customer satisfaction. Respond accurately to customer inquiries and process warranty issues in a timely manner. Handle payment transactions with confidentiality and integrity. Serve as a liaison between internal and external customers, including field service, sales, plant management, and engineering, to resolve order-related issues. Expedite special requests to meet customer deadlines. Maintain a flexible, open, and positive attitude when addressing challenging needs and customer demands. Perform clerical work and additional administrative duties as assigned. Qualifications

Education:

High School Diploma or equivalent required; some college coursework preferred. Experience:

Minimum of one to two years of experience, preferably in manufacturing and building materials. Previous experience in windows sales and millwork is highly preferred. Strong communication skills and a customer-focused approach. Ability to manage multiple tasks efficiently and effectively. Detail-oriented with strong organizational skills. Proficiency in handling payment transactions confidentially. Ability to work collaboratively with various departments and teams. About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO), including Vacation, Personal, and paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program Tuition Reimbursement Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.