Customer Care Associate

Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service. Monday _ Friday 8:00am

5:00pm 17-Week Assignment $20.00 - $21.00 DOE Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination. Provides back-up for admitting clerks as needed, registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary. Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Performs other job-related duties as assigned. High School Education/GED or equivalent Customer Service Experience No Job Jumping Must be able to pass medical screenings Must be able to pass background check. Bilingual - Preferred