POSITION DESCRIPTION – Farmers Union Oil Company

Job Title: C-Store Assistant Manager

Reports to: C-Store Manager Department: Bottineau C-Store

POSITION OVERVIEW

The C-Store Assistant Manager is expected to help direct and coordinate the C-store in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service. The C-Store Assistant Manager will maintain a positive attitude that promotes teamwork within the cooperative and a favorable image of the cooperative. The C-Store Assistant Manager is responsible for assisting in the day-to-day store operations, training, scheduling, and supervising employees. They share in the responsibility for the store profits, and all controllable expenses including labor, inventory levels, and inventory shortages.

RESPONSIBILITIES:

Management & Supervision

• Assist in establishing and communicating store goals and results to employees while fostering a cohesive team atmosphere.

• Assist in facilitating Store Safety and Staff Meetings as needed.

• Assist in staffing the store and delegating work to meet market requirements.

• Supervise and manage all C-Store employees according to company policies and procedures. Report to Store Manager store issues, mechanical, or equipment issues that arose during scheduled shift

• Actively motivates, encourages and supports employee professional development.

• Ability to perform as and train all C-Store employees.

Marketing, Profitability & Sales

• Work with C-Store manager and representatives to improve and increase sales within our current market share

Inventory

• Assist in developing and maintaining a system for monitoring and controlling inventory levels that result in minimal shrinkage.

• Supervise checking of all in-shipments for accuracy against the delivery ticket, proper quantity, price as ordered, and quality.

• Clear out obsolete inventories annually.

• Resolve discrepancies in daily reporting in a timely manner.

• Maintain inventories at levels to assure service with a minimum of delivery delays, yet maintain inventory turn goals.

Customer Service

• Suggest and detail benefits and features of related products.

• Handle claims and complaints promptly and in a professional manner.

• Supervise quality control to assure maintenance of product specifications.

• Ensure all services provided assist in achieving store profitability.

• Make arrangements ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness.

• Lose no customers due to services provided by the store.

Maintenance

• Ensure property, facilities, and equipment remain in good repair and maintain a clean and orderly appearance.

• Assist in making recommendations on replacement, additions, or deletions of equipment.

Purchasing, Resale Pricing & Other Duties

• Assist in purchasing products; establishing and communicating price changes for product resale.

• Enforce and uphold all company policies and procedures as well as the cooperative’s credit policy.

• Report and process all employee and/or customer incidents or accidents following company procedures.

• Perform other duties as assigned by management.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED

• Knowledge in Word, Excel, and Outlook and the ability and willingness to learn new software applications.

• Excellent organizational skills, communication skills, the ability to multi-task.

• Excellent customer service skills.

• The ability to maintain confidentiality of customer and company information.

• The ability to work well in a team.

• Must have a valid Driver’s License and reliable transportation.