Client Success Manager, Atlanta

Client Success Manager

New Yesterday

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you! If you're eager to embrace challenges and contribute to a company that values innovation and engagement, we invite you to apply for our Sales Development Representative position and be part of a team that’s shaping the future of guest engagement in the restaurant industry.

Note: At this moment, we are only accepting candidates based in the Atlanta, GA. Requirements About This Opportunity We’re hiring a Client Success Manager to bridge the gap between onboarding and long-term success. This hybrid role blends the ownership of implementation with the strategic partnership of success management. You’ll guide clients through the full lifecycle — from kickoff to adoption, renewal, and growth.

You’ll be the client’s go-to person from the start, ensuring alignment, clarity, and momentum every step of the way.

What’s on Your Plate 1. Onboarding & Implementation Lead onboarding for new restaurant clients from contract signature through go-live. Set clear expectations upfront: deliverables, timelines, and outcomes. Conduct kickoff calls, configure platform tools, and coordinate with internal teams (design, architecture, support). Educate clients on key product functions, including menu setup, marketing, and ordering tools. Surface roadblocks early and clear them with urgency — owning the client’s first 45 days as a path to long-term value. Work closely with Sales, Product, and Support to ensure a smooth client experience across the lifecycle.

2. Client Success Management Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding. Drive adoption of Popmenu tools with a focus on tangible business outcomes: more orders, more revenue, more repeat guests. Own client health, including retention and growth metrics. You’ll manage renewals and identify expansion opportunities. Translate insights into action — helping restaurants understand what’s working and what to adjust. Lead regular check-ins and business reviews, tailored to the size and maturity of the client.

Bottom line: This role sets the tone for the entire client journey — and when done well, becomes the reason a restaurant stays, grows, and advocates for Popmenu.

What You Bring to the Table Strong interpersonal and customer communication skills—clear, concise, and effective You thrive on taking initiative, solving problems, and delivering results—without waiting to be asked. Entrepreneurial mindset—self-motivated, autonomous, eager to learn Experience with leveraging AI and other tools to remain accountable with large a portfolio Experience with renewals and churn negotiations You’re organized, deadline-driven, and comfortable managing multiple priorities across client stages. Success in rolling out products to clients (preferably in restaurants/hospitality) 1–3 years of customer success or B2B SaaS experience You build trust quickly and make clients feel heard, even when conversations are tough Benefits At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything – but it is important. For this role, we have determined a compensation range of $65k to $72k base salary + bonus potential. We would love the opportunity to meet you and learn more about you and your background. Final offer amounts are determined by multiple factors and may vary from the amount above. Compensation Range: $65k to $72k base + bonus potential Final offer will depend on experience and other factors

What We’re Serving Genuine Core Values: Shaped by team input and recognized quarterly through peer awards (Super Booms) Giving Back: Donations made in the name of top performers to causes they choose, in partnership with Giving Kitchen Visible Growth and Development: Personal growth is non-negotiable; team members are expected to evolve and improve Company Ownership: Every team member gets equity—everyone has skin in the game Benefits for the Whole Family: Medical, dental, vision, 401K + coverage for pets through Wagmo Wellness Plan

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Location:: Atlanta

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