About the role: Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Our single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity-backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta.

We're looking for a sharp, business-minded Client Strategy & Revenue Analyst to help us deeply understand client behavior, product usage, and value alignment. In this role, you'll analyze usage patterns, compare them to contract value (ARR), and surface opportunities to right-size accounts, improve retention, and identify growth potential. Working closely with the Client Success team, you'll be a key partner in enabling strategic retention efforts. Your insights will equip Client Success with the data and context needed to proactively engage clients, drive outcomes, and increase retention. This is an excellent opportunity for someone early in their career who is analytical, curious, and interested in how pricing, usage, and client behavior drive SaaS performance. Why You'll Love This Role You'll work closely with Client Success leadership and directly influence revenue-impacting decisions You'll gain hands-on experience with pricing, usage analytics, client strategy, and retention You'll build a foundation for future roles in RevOps, BizOps, or Strategic Finance #LI-Remote

Key Responsibilities and Duties: Analyze NPS and client feedback data to uncover experience gaps, satisfaction drivers, and advocacy opportunities

Track and model customer retention risk, churn forecasts, and the impact of Client Success initiatives on revenue

Analyze support case trends, resolution times, and escalation patterns to surface process bottlenecks and training needs

Contribute to quarterly business reviews, health check reporting, and cross-functional initiatives

Analyze usage trends and early warning signals to identify at-risk clients

Compare actual usage to contracted ARR and surface under/over-utilization opportunities

Collaborate with Client Success Managers (CSMs) to deliver actionable usage and retention insights

Create client cohorts and health scores to drive proactive Client Success outreach

Identify cross-sell, upsell, or expansion opportunities tied to usage data

Build Excel models and dashboards to track client health, usage, and value realization

Support pricing and right-sizing initiatives by modeling usage-based recommendations

Present findings to Client Success, Sales, Finance, and Product to inform strategy and execution

Evaluate the impact of pricing pilots, Client Success initiatives, or retention programs on revenue

Qualifications: 1-4 years of experience in analytics, revenue operations, Client Success analytics, FP&A, or consulting (SaaS experience preferred)

Advanced Excel skills required; experience with SQL, Tableau, Looker, or Power BI is a plus

Strong analytical mindset - able to investigate trends, conduct root-cause analysis, and build scenario models

Clear communicator - able to translate data into actionable insights for business partners

Strong interest in customer behavior, SaaS strategy, pricing, and retention

Self-starter who thrives in a fast-paced, collaborative environment

Familiarity with NPS, CSAT, client health scoring, and retention KPIs is a plus

In addition to a competitive base salary and performance bonus program, Vastian offers a comprehensive and very pro-employee benefits package, which includes the following: Medical, dental, and vision insurance Short- and long-term disability coverage Life insurance and AD&D Supplemental life insurance 401(k) savings plan Paid time off

Vastian is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.