SHIFT: SUNDAY-THURSDAY, 40 HRS./WK. DEPARTMENT: THE WAY OUT CENTER

POSITION TITLE: CASE MANAGER

STATUS: FULL-TIME, NON-EXEMPT

SUPERVISOR: PROGRAM MANAGER

MISSION STATEMENT :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION :

The Case Manager may provide front-line homeless outreach services to engage, enroll, navigate, and ultimately provide center/housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. This positions responsibilities occur in multiple potential settings: front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health/Substance Abuse Treatment Partner Agencies, Community Corrections/Jail/Prison, etc.), and any other place that individuals experiencing homelessness congregate. The Case Manager also provides support to individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability. The Case Manager may have contact with the public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases, or contact with domestic animals.

EDUCATION AND WORK EXPERIENCE : Associate’s Degree required, Bachelor’s Degree preferred

12 months direct work experience with individuals experiencing homelessness KNOWLEDGE, SKILLS AND ABILITIES REQUIRED : Knowledge of social services, local resources and referrals as appropriate

Possess general computer and keyboarding skills

Knowledge of Microsoft Office (Word, Excel), recordkeeping systems, or willing to learn

Effective communication, both verbally and in writing

Demonstrate effective personal and situational awareness

Flexible, relatable, and reliable

Self-motivated and work with minimum supervision

Be an active listener by asking questions and reflecting what is being said

Maintain healthy boundaries with participants and fellow staff members

Manage time effectively

Make decisions based on Established Policies and Procedures manual

Support Recovery and Resiliency in participants with mental health issues, substance use challenges

Model tools and techniques to assist participants with mental health issues, and/or substance use challenges obtain and maintain permanent housing

Successfully participate in TSA Spokane’s Employee Development training program

Skills Training interventions that support participants in achieving recovery goals

Impact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)

Provide social services, local resources, and referrals as appropriate

Peer Support Certification preferred; required within 90 days of hire

Over 21 years of age

Possess a Valid Driver’s License

Pass a Criminal and Driver Background Check

Have or complete De-escalation training

Proficiency with CMIS/HMIS software preferred

Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire ESSENTIAL DUTIES AND RESPONSIBILITES : Represent The Salvation Army and respect and work within its Christian tenets

Provide outreach services outside The Way Out Center to recruit program applicants

Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services and employment

Provide support, information and referral services as appropriate to program applicants

Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners

Complete the pre-screen and application process alongside the applicant

Address applicants needs/concerns fairly and professionally; coordinate with supervision

Develop/maintain strong ties to the community, law enforcement, and other homeless service providers

Complete applicant’s placement into the center once approved

Manage the front desk area when required

Assist participants by engagement, case management, community resources, and services to support their housing search efforts to achieve permanent housing stability

Provide and advocate for any effective recovery based services that will aid the participant in daily living

Identify barriers to permanent housing and develop strategies to overcome those barriers

Develop a collaborative individualized, strengths-based case plan inclusive of action steps for permanent housing search related issues

Work with the participant to set goals and develop a Permanent Housing Plan with the assistance of the case management

Update the Case plan as the participants needs and circumstances change

Complete progress notes to document the participants progress toward housing and permanent housing stability

Provide coaching, advocacy, information, and referral, linkage and coordination with resources, and ongoing supports

Assist with completion of required paperwork

Share lived experiences to support the individual in the housing search process

Promote self-advocacy by assisting participants to have their voices heard; their needs, goals, and objectives established as the focal point of recovery

Assist participants in building social skills in the community that will enhance permanent housing acquisition and retention

Serve as a link between participants and other needed services

Schedule/provide guest transportation to/from appointments, meetings, and employment as required

Facilitate Life Skills Classes on a weekly basis-develop topics and skills to be taught, practiced, and modeled throughout the housing search process, other housing related issues, and housing stability

Develop meaningful relationships with landlords and property management companies to facilitate timely, accurate referrals for housing opportunities

Maintains required level of security each shift

Ensure that all supplies are properly stored ready to be used by the co-workers or guest

Build “Trust”; be consistent, trustworthy, and honest

Complete documentation and data entry tasks on assigned shifts without delay.

Assist with seasonal/special Events as assigned

Perform other tasks as assigned PHYSICAL REQUIREMENTS : Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Operate multi-line telephone

Operate a desktop or laptop computer

Lift up to 30 pounds regularly and 50 pounds occasionally

Access and produce information from a computer

Understand written information

Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled