Job Details

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Case Manager, Moffat Gardens ALP will work with the residents and their families to ensure that the residents continue to receive needed case management services, information and support to continue to live safely and independently in an ALP setting. Assesses clients’ needs through completion of quarterly and annual assessments as required by the NYS Department of Health (NYSDOH) Completes Individualized Service Plans on annual or as needed basis Conduct both in-home and office visits as needed to address any issues or concern or to resolve the identified needs. Drafts and maintains required reports, logs, and records, i.e. case notes. Track and maintain data relevant to client concerns/complaints and follow up with appropriate staff regarding information obtained to recommend solutions in an effort to improve service provision and efficiency. Report findings at Quality Improvement quarterly committee meetings. Participate in internal organizational committees, quality improvement and staff training as needed. Participate in case conferences as needed with the Nursing team for conflict resolution Assists with client advocacy, screening or assisting with different benefits and entitlements. Provides clients with information and guidance on available government support programs; conducts follow-up sessions to ensure services are provided. Performs other related duties as assigned COMPETENCIES Spanish language fluency strongly preferred; substantial experience with interviewing Spanish-speaking clients in a professional capacity Organized and detail-oriented Calm and resilient under pressure Able to communicate calmly, compassionately, and authoritatively with people in crisis Excellent verbal and written communication skills Excellent observational and listening skills Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities Ability to manage uncooperative clients Proficient with Microsoft Office Suite or related software. EDUCATION and EXPERIENCE Bachelor's degree in Social Work or related field with three years of relevant experience within the Homecare or similar field; or Masters in Social Work with one year of relevant experience within the Homecare or similar field Qualifications

Equal Employment Opportunity (