Description

Job Purpose: Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal/external reports/data. Provides assistance with testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received. Logistics: This position is full-time (40 hours per week), Monday-Friday and is located onsite at 4101 Percival Road in Columbia, SC. What You’ll Do: Evaluate the activities, performance and systems within a specific area for standards and workflow simplification. Compile data for analysis and prepare reports and presentations for management using applicable programming languages and/or software products. Review system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitate timely and accurate updates to reference files based on customer requests. Coordinate testing and debugging of new or modified software. Create test matrices and supporting documentation. Develop and execute formal test plans to ensure delivery of quality software applications. Monitor software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. Identify and document systems problems and assist in their resolution. Research system problems and identify potential solutions. Investigate and diagnose system problems, formulate solutions, initiate change sheets, define business requirements and test corrections. Research any questionable standard system or local component problematic situations to assure compliance and accuracy. Under general direction, define business requirements, test, and lead small to moderate projects. Assist management in performing business reviews by analyzing internal/external projects and changes. Ensure changes do not have a negative impact on productivity and procedures. Make recommendations to improve productivity, cost effectiveness and timeliness. Communicate with management and departmental personnel to document workflow procedures. Assist in preparing verbal and written communication about business changes with management or other staff members. Prepare written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows. To Qualify for this Position, You’ll Need: Required Education: A Bachelor's degree OR 4 years of job-related business experience OR An Associate’s degree and 2 years of job-related work experience. Required Work Experience: 2 years of job-related business systems analysis, research and/or customer support experience. Required Skills and Abilities: Working knowledge of business support and systems concepts. The ability to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers and the business units. Good teamwork and interpersonal skills. Good analytical and conceptual skills. Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents. Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes. Working knowledge of mainframe electronic data processing system change methodology. Knowledge of Microsoft Office applications. We That You Have: Preferred Skills and Abilities: In-depth knowledge of procedures for the supported business unit. Business math skills. Proficiency in Excel. Preferred Software and Other Tools: Proficiency with BCBSSC/subsidiary systems. What We Can Do for You: 401(k) retirement savings plan with company match. Subsidized health plans and free vision coverage. Life insurance. Paid annual leave – the longer you work here, the more you earn. Nine paid holidays. On-site cafeterias and fitness centers in major locations. Wellness programs and healthy lifestyle premium discount. Tuition assistance. Service recognition.