POSITION TITLE: Branch Manager I

DEPARTMENT: Operations

CLASSIFICATION: Exempt

APPROVED BY: CEO

WAGE GRADE: 10

SALARY RANGE: $55,735.68 - $69,669.60

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Regional Branch Manager

POSITIONS SUPERVISED: Assistant Branch Manager, Member Service Representative, Member Relationship Specialist

POSITION PURPOSE

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and efficient performance of branch operations. Supervises work scheduling and workflow of daily routine operations. Ensures operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements. Ensures branch security. Ensures staff open and close the building in accordance with set hours. Tests security equipment quarterly. Acts as a Loan Officer, processing member loans within established policies and limits. Supervises and assists with member service functions. Cross sells Credit Union services. Implements changes to established policies and procedures within the branch. Assumes responsibility for maintaining proper cash controls. Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists MSR's in resolving balancing problems. Ensures cash audits are completed per established policies. Effectively supervises branch staff, ensuring optimal performance. Provides leadership through effective objective setting and communication. Directly supervises all branch personnel. Ensures high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks. Conducts regular meetings with branch employees to inform and train. Discusses areas for improvement and changes in procedure. Ensures personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Performs cross training as necessary. Conducts security training. Ensures optimal and effective staffing levels for proper utilization of human resources. Tracks individual progress and conducts performance appraisals on each employee annually. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. Provides leadership training to employees seeking management opportunities. Keeps accurate payroll and attendance records. Assumes responsibility for establishing and maintaining effective, professional business relations with members. Ensures members' requests and questions are promptly resolved. Handles members' complaints. Ensures members are informed of Credit Union services and policies. Counsel members regarding their financial needs and services requested. Ensures the Credit Union's quality reputation is maintained and projected. Assumes responsibility for the effective administration of branch functions. Ensures branch operations are well coordinated with accounting, loan processing, and credit functions. Manages and oversees expenses. Continually seeks ways to improve branch operations and productivity and to meet established goals. Prepares periodic branch activity reports and makes recommendations to management for improvements. Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment, including snow and ice removal. Ensures adequate supplies, forms, and equipment are available for personnel. Institutes prudent safety measures. Keeps management informed of branch activities, progress toward established objectives, and of any significant problems. Assumes responsibility for related functions as required or assigned. Fills in and performs duties in branch positions as needed. Attends assigned training sessions and stays current on new operational procedures. Comply with the U.S. Patriot Act and the Credit Union's Bank Secrecy and OFAC Policies and Procedures. Comply with the Gramm-Leach Bliley Act and the Credit Union's Information Security program, maintaining the privacy and security of information, Systems and locations. PERFORMANCE MEASUREMENTS Branch services are efficiently and effectively delivered in accordance with established Credit Union policies and standards. Current member accounts are maintained or expanded and additional ones solicited. Good business relationships exist with members and their questions and problems are promptly resolved. Branch personnel are well trained and efficient, and their activities well coordinated. Required reports and records are accurate and timely. Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in operations. Good working relationships exist with branch personnel. Assistance is provided as needed. Branch transactions, loan volumes, expenses, and profitability are in line with Credit Union standards. Good working relationships, DEI and collaborative initiatives exist with credit union personnel. Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional college coursework in business or finance preferred. REQUIRED KNOWLEDGE: Thorough knowledge of Credit Union services and products. Understanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures. EXPERIENCE REQUIRED: At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience. SKILLS/ABILITIES: Strong interpersonal, leadership, and supervisory skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Combination of sitting and standing. Exerts up to 50 lbs. of force occasionally. WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). Travel may be required to 4Front locations, as warranted for training, meetings and replacement coverage.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables. MATHEMATICS ABILITY: Ability to compute discount, interest, ratio, proportion, and percentage. LANGUAGE ABILITY: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Salary Description

$55,735.68 - $69,669.60