Bodyrok - Studio Manager Bodyrok offers high intensity, low impact workouts that will tone, define and sculpt your body and mind in just 45 minutes. Bodyrok is a rapidly growing company looking for like-minded fitness enthusiasts to join the team. At Bodyrok, we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of Bodyrok with more people. The Studio Manager serves as the "boots on the ground" in the studio on a daily basis. In this role you'll wear many hats - from staffing, to performance management, to studio maintenance, to sales strategy, and beyond. You are expected to drive the team's ability to deliver on the Bodyrok Service Promise: running a clean, friendly, and well-maintained studio. Keep reading if: You're scrappy with a positive, can-do attitude. Working in a fast paced environment & jumping in to solve new problems energizes you You're highly organized and detail oriented. To do lists & spreadsheets are your jam You love working with people - from coaching and developing your team to chatting with clients, you can't get enough of it You're passionate about the Bodyrok method & brand. You're in it for the long haul, have an ownership mentality, and want to build with us Responsibilities: Operations: Responsible for facility maintenance. Ensure facility is clean, organized, stocked, and operationally sound. Act as main point of contact for facility support staff and vendors (e.g. third-party janitorial or maintenance service) Own daily and weekly operating procedures for studio. Define and implement opening and closing protocols, among others Own daily / weekly / monthly reporting and communications on studio operations and KPIs. Run reports, analyze data, and present insights to team (e.g. inventory reports, supply logs, maintenance logs, utilization reports) Responsible for inventory receiving, control activities, and supply distribution Responsible for merchandising and displaying retail Staffing & Team Leadership: Maintain a fully engaged and high performing team that aligns with company values and goals Recruit, hire, train, and manage Sales Advisors. Own scheduling, time & labor protocols, payroll & commissions, and performance management Implement and lead regular training to ensure SAs are trained in all focus areas (Sales, Customer Service, and Operations) Conduct planning sessions, studio meetings, and performance reviews to review performance and offer guidance toward achieving individual and company goals. Recognize strong performance and discipline when necessary Oversee team recognition programs (e.g., employee appreciation, birthdays, and milestones) Act as a culture carrier of the Bodyrok core values. Lead by example and represent and embody the brand both inside and outside of the studio Customer Experience: Own end to end customer experience. Define and implement customer communication protocols, with the goal of resolving issues promptly, accurately, and with a friendly demeanor Manage customer feedback loop. Analyze feedback, identify areas of opportunity, and implement related initiatives Maintain consistent presence in studio, acting as the "go-to" leader for team members and a familiar face for clients Sales: Lead sales pipeline - from lead generation to membership conversion to retention and win-backs. Develop sales and marketing initiatives and strategies to achieve sales KPIs Collaborate with Owner and Corporate Manager to drive sales through outside lead generation and onsite events Lead retail sales strategy and related processes, such as maintaining sales logs and inventory management Possess extensive product knowledge with regards to pricing, promotions, and retail Qualifications: 2+ years of general management experience, preferably in the fitness, wellness, retail, or hospitality industries 2+ years of experience in sales with a track record of hitting and exceeding targets; Ability to lead a sales team and implement sales strategies 1-2 years of MindBody software experience preferred Proven leadership experience with experience building and managing teams; Effective at motivating team members, prioritizing and delegating workload, and comfortable disciplining direct reports as needed Excellent customer service skills and ability to keep calm under pressure Proficiency in Google & MS Office Suites; Google sheets, excel Strong communication skills in both oral and written Outgoing and personable, with a passion for building relationships / teams and fostering a strong sense of community Reliable and hardworking, with an excellent ability to multitask and a professional demeanor Team player with a positive, can-do attitude; You are comfortable jumping in to help, learning on the go, and getting your hands dirty - no matter how big or small the challenge Strong organization skills and detail-oriented Comfortable operating in a fast paced, dynamic work environment Passionate about the Bodyrok brand, mission, and community Capable of and interested in learning / growing with our expanding brand Requirements: This role is located on site in the studios In this role you will occasionally sit, stand, walk, kneel, and reach with hands and arms Ability to lift and move up to 25 lbs Ability to work day, evening, weekend, holiday hours as needed; Extended workdays may be required Work Environment: While performing the duties of this job, you will be regularly exposed to moving mechanical parts The noise level in the studio environment is loud Must be comfortable interacting with people and making them feel welcome Position: Full time, Salary w/ Benefits Benefits: PTO Flexible working schedule Health insurance Free drop-in classes, discounted membership, and other class / retail perks Plenty of opportunities for growth & development as part of the Atlanta Bodyrok team This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.