POSITION SUMMARY:

Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department. The position is based in the DuPage (Carol Stream) office mainly. This position must be filled by someone who is completely bilingual in English and Spanish both spoken and written. ROLE & RESPONSIBILITIES:

Facilitate in-person and telephone intake of new and existing clients Schedule client appointments and administer reminder texts and phone calls Answer and screen all incoming phone calls for the DuPage office and direct appropriately Collect payment from ILS clients and issue receipts and invoices Prepare weekly income reports and send those to the ILS finance person Manage/direct outgoing and incoming mail for ILS staff Assist with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Legal Representative Provide additional administrative support to ILS Legal Representatives as needed Maintain adequate office supplies for the department and coordinate orders when necessary Manage the closed ILS case files by coordinating the scanning and uploading to ILS case database Spanish/English document translation as needed Participate in bi-monthly ILS department meetings, with one in person meeting, usually held Wednesday afternoons in the DuPage (Carol Stream) office Train and oversee administrative interns and volunteers to assist with administrative tasks Participate in off-site citizenship clinics 4-5 times per year on Saturday mornings JOB REQUIREMENTS:

Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs , , and Cross-cultural experience including cross-cultural communication skills Ability to handle a large call volume Excellent problem-solving skills and flexibility to work in a frequently changing environment Strong attention to detail and organizational skills Strong self-starter skills and a desire to learn and grow Fluency in Spanish and English is required, including proficiency in both spoken and written forms. The candidate must be able to translate documents between Spanish and English. Priority is given to applicants willing to make a multi-year commitment Proficiency with Microsoft Outlook, Word & Excel PREFERRED QUALIFICATIONS:

Strong inter-personal and cross-cultural communication skills exercised through previous cross-cultural experience Adaptability in the midst of constant change Committed to welcome the immigrant community, the general public, and other staff Highly organized and a willingness to multitask Associates degree preferred $21 - $23 an hourWorld Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. *** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.