Jack Madden Ford of Norwood, Massachusetts is looking for service advisors that want to join a fast paced store with tons of potential for motivated individuals!!!!Jack Madden Ford has been in family hands for 69 years and has the customers and staff to show for it!

We offer competitive pay, vacation, health care, 401K match and much more!

Come join the family!

Previous Ford experience is a plus but is not necessary to apply.

Service Advisor

Our dealership offers a professional work environment, competitive pay ,benefits and a 401K

Service Advisor Responsibilities:

Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problem

Ascertains automotive problems and services by listening to customer's description of symptoms; conducting inspections; taking test drives; checking vehicle maintenance records

Verifies warranty and service contract coverage by examining records; explaining provisions and exclusions

Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations

Prepares repair order (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures

Ensures that required documentation is complete and is in compliance with regulations and standards

Communicate estimated completion time, regular updates and follow through on each customer vehicle

Carefully inspect every finished repair order for proper completion, pricing and accuracy

Maintain high customer satisfaction standards

Service Advisor Qualifications:

Ford experience preferred

One or more years Service Writer experience

CDK/ADP experience

Exceptional Customer Service Skills

Excellent written and verbal communication skills

Compensation and Benefits:

Competitive Salary

Medical, Dental, Vision and Life Paid Time Off

Job Type: Service Writer: 1 year (Preferred)

Job Type: Full-time

Pay: $60,000.00 - $130,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Shift:

10 hour shift

12 hour shift

Work Days:

Monday to Friday

Weekends as needed