Automotive Service Advisor Location: Cloninger Ford of Hickory – Hickory, NC

About Cloninger Ford of Hickory Cloninger Ford of Hickory is a family-operated dealership known for its dedication to both customer satisfaction and employee success. We foster a positive, team-based environment where your work matters and your efforts are appreciated. If you're looking for a professional setting with a commitment to integrity and personal growth, you’ve found the right place. Job Summary Cloninger Ford of Hickory is actively hiring an Automotive Service Advisor who thrives in a fast-paced, customer-focused setting. In this role, you'll serve as the key communication link between our customers and the service team. Your job will involve identifying service needs, providing accurate recommendations, and ensuring every customer leaves with a top-notch experience. Job Type & Schedule Employment Type: Full-time

Schedule: Monday through Friday, occasional Saturdays as needed

Work Requirements: Must be able to reliably commute to Hickory, NC

On-site role only

Primary Responsibilities Welcome service customers and gather vehicle details to understand concerns

Clearly outline recommended repairs or maintenance needs

Generate repair orders and provide transparent estimates

Coordinate with technicians to ensure efficient service delivery

Keep customers informed throughout the repair process

Set appointments and manage service department flow

Process warranty claims and service contract paperwork accurately

Adhere to dealership policies and OEM service standards

Preferred Qualifications Minimum 2 year of experience in a Service Advisor or similar automotive customer service role

High school diploma or equivalent required

Strong people skills, with a focus on communication and sales

Comfortable multitasking in a busy service environment

General understanding of automotive systems and terminology

Familiarity with Reynolds and Reynolds DMS

Valid driver’s license and clean driving history

Why Cloninger Ford of Hickory? We’re more than just a dealership! We’re a team that values professional development and long-term relationships. Whether you're looking to refine your skills or advance your career, you'll find support and opportunity here. Benefits Include: Paid Medical Coverage

Dental and Vision Insurance

401(k) Retirement Plan

Paid Time Off and Paid Holidays

Vehicle Purchase Discounts for Employees

Ongoing OEM Training and Certification Paths

Family-Owned Business Culture

Long-Term Growth Opportunities

Team-Oriented, Supportive Work Environment

Equal Opportunity Employer Statement Cloninger Ford of Hickory is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by law.