Boston Volvo Cars is looking for an Assistant Service Manager to join their service department.

About Us: We are part of the Village Automotive Group . Village Automotive Group consists of several award-winning stores spanning Greater Boston, representing brands such as Audi, Porsche, Volvo, Polestar, Koenigsegg, McLaren, Honda, GMC and CDJR . We have been the trusted name by the community for over 60 years. Our success flows from our owner's philosophy that a successful retail business starts with satisfied employees. By creating a family environment where people enjoy going to work, our employees feel emboldened to provide quality service that often goes above and beyond.

Job Type: Full Time

Pay: $80,000-$125,000

Responsibilities Hire, train, motivate, and monitor service advisors and front-end staff Greets customers promptly, provides fair estimates, handles complaints, and conducts 24-hour follow-ups Monitors department performance, maintains efficient car reconditioning, and ensures standard turnaround times Manage the store’s workflow and delegations to the service technician team Supports the sales departments with new and used vehicle needs Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know Understand and ensure compliance with manufacturer warranty and policy procedures Holds weekly department meetings with the Service Manager Assists in facilitating appropriate training as needed Build long-term relationships between the store, yourself and the customer Maintain high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Ensures that customers' service files are up-to-date and readily available for reference, i.e. scanned repair orders.

Qualifications 3+ years experience as a Service Advisor in a franchised dealership, with supervisory responsibilities Proficient in service department operations, computer systems, and software applications Valid driver’s license with good driving record Strong focus on exemplary customer service; a detail-oriented, organized, and teamwork-driven individual Ability to thrive in a process-driven environment Possesses a professional appearance and work ethic High school diploma or equivalent

Benefits Competitive Compensation Health & Dental Insurance — 50% company paid, no deductible option available

Vision Insurance

401(k) Plan with Generous Company Match

Paid Time Off / Vacation Time

Life and Disability Insurance

Flexible Spending Account

Employee Purchase Program / Discount

Wellness Programs

Company-Paid Outings

Weekly pay

Employee Referral Bonus

Work-Life Balance

Small Business / Family Oriented Culture

Large Loyal Customer Base

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.