This position is located at 949 Baltimore Pike, Glen Mills, Pennsylvania, 19342 United StatesA Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.Customer ExperienceCollaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valuedTakes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goalsUtilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni servicesLeadership + Team ManagementActively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesActs as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experienceSupports the training of the associate team, including new hire onboardingVisual + Business OperationsSupports daily operating processes such as opening and closing"procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsAssists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the storeCommunication + RelationshipsContributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackProvides insights related to the customer and employee experience and communicates feedback to Store ManagerContributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activitiesAnthro brand fanLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/storesStarting from USD $16.00/Hr.To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.