At The Agency, Staff Careers at The Agency At The Agency, Culture is Everything It all begins with the people who make The Agency such a special place to work. Our talented global staff fosters an environment of collaboration, camaraderie, growth and creativity. With various specialties and expertise from real estate to marketing, from technology to data science, the team comes together to deliver the best agent and client service in the industry. Are you a team player? The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 130 offices in 13+ countries and counting. The Position: The Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. What You’ll Do: Agent Support & Relationship Management Serve as the primary point of contact for agent requests and support Proactively address agent concerns and provide timely resolutions Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement

Onboarding & Culture Building Welcome and onboard new agents with a focus on integration and retention Act as a brand ambassador to promote The Agency’s values and offerings Build community through regular office engagement and personalized touchpoints

Events & Meetings Host monthly, market-relevant in-office events to foster community and share valuable insights Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned

Promote and educate agents on ancillary services available through The Agency Encourage adoption and provide support in leveraging these services Track and report utilization metrics to ensure optimal engagement Partner with Sales Managers to support agent growth and retention Help foster an environment where agents feel heard, valued, and empowered Office & Operational Duties Ensure the office is organized, welcoming, and fully functional Oversee supply ordering, equipment maintenance, and liaison with building management Maintain local business records and manage real estate association, licensing, and MLS paperwork Support adherence to DRE, RE association, and MLS compliance standards Maintain CRM updates and assist with data/report generation for leadership

Who You Are: 1+ year of experience in the real estate industry or client-facing role Excellent organizational and time management skills Customer-focused with strong written and verbal communication Able to manage multiple priorities and maintain ownership of projects Experience with CRM systems and MLS preferred Positive, proactive, solutions-oriented mindset and a collaborative team player Ability to travel between office locations as needed Paid time off 401(k) HSAs FSAs Employee Assistance Program (EAP) Compensation: Annual Salary - $68,000-$75,000. Compensation will be determined based on the skills and qualifications of the applicant, along with the requirements of the position. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you willing to work from the office full-time? * Select... Are you currently based in the LA area? * Select... Do you have at least 1 year of experience in the real estate industry or a client-facing role? * Select... Always be the first to know, sign up for our weekly newsletter

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