The Knowledge Management Partner acts as a crucial link between the KM Program, our stakeholders and our content team's writers to ensure the successful delivery of high-quality Knowledge Management projects. This involves understanding KM needs, coordinating resources, managing project plans, and guiding the project execution. + years of experience preferred. Top skills: knowledge management experience, project management, content operations; Qualification: + years of experience in project or program management experience in knowledge management or program management; Experience executing independently on both the strategic and operational level Interpersonal and communication skills with experience with working knowledge of content management systems and user editing tools; Experience learning new concepts, workflows, processes, and products, translating them into digestible information; Experience working collaboratively across a wide variety of functions to drive effective outcomes; Experience working on a team with ambiguity and evolving responsibilities; Proficiency in project management, but formal certification not required Compliance requirements: null Job description: We’re looking for a seasoned expert in the domains of enterprise knowledge management, program workflows and planning, and cross-functional relationships within fast-paced and complex working environments. This role serves as a key liaison between stakeholders and writers to deliver high-quality Knowledge Management (KM) projects. This involves meeting with stakeholders to determine KM needs, aligning with other relevant projects, and determining necessary resources for the KM Program. This person will create and maintain project plans to track and coordinate KM needs for global stakeholders, providing regular updates throughout the KM project lifecycle. Additionally, they will act as the primary point of contact for writers, addressing questions and guiding next steps to ensure seamless project execution in support of the KM Program. Responsibilities - Work directly with + cross-functional, global stakeholders to understand their pain points, needs and goals as it relates to best representing their program content and knowledge - Assist with prioritizing organizational goals, strategies and key initiatives as related to knowledge management - Consult with teammates and cross-functional partners on their communication and change management strategies - Distill complex source content from multiple teams/stakeholders into user-friendly language that guides employees through often complicated processes - Partner daily with program owners and internal communications teams to ensure messaging alignment on timing, tone and desired outcomes - Create and maintain KM workstream plans: essentially, an efficient and scalable system to track, anticipate and coordinate upcoming content needs of our global stakeholders - Provide ongoing program updates and reporting to stakeholders, which requires a certain comfort level with data & analytics - Identify future opportunities and strategies to advance content management strategies - Participate in workshops, conduct meetings and promote trainings to align on, maintain and improve knowledge management

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.